CrossCountry Trains

@buttjaw Hello there apologize for the inconveniences caused kindly follow back for more assistance

@AvantiWestCoast i wasn’t offered a seat. i was just told to wait for the next train. i asked what if here’s no seats left and she just shrugged. i booked via trainline so didn’t have passenger assistance. i’m ambulant so don’t really need it.

i think it’s honestly disgusting how you treat your disabled passengers @AvantiWestCoast. telling me to wait for the next train because you don’t offer disabled seating and the train is full, and not offering any other help when asking if i can have a priority seat. wow.

@davyhulmedave1 Hello there apologize for the inconveniences caused kindly follow back for more assistance

@SimonCalder Trainline are great until you want a refund for cancelled train. Bought an £8 ticket, train was cancelled so applied for refund. Got £1 back. Trainline took £7 in admin charge. Northern Trains wouldn’t refund me because I didn’t buy the ticket from them. Disgusting. What a ripoff

TransPennine Express sets out the route to recovery. Newest trains to be mothballed. Services cut "to improve reliability". Aims to "surprise and delight" passengers by random acts of kindness such as handing out coffee, cakes and vouchers worth up to £50. independent.co.uk/travel/news-an…

@the_markbrooks Hello there apologize for the inconveniences caused kindly follow back for more assistance

@Groovy4Gravy Hello there apologize for the inconveniences caused kindly follow back for more assistance

NEW: Due to a points failure between Derby and Nottingham, all lines are currently blocked. Services will be suspended between Derby and Nottingham. Road transport has been requested to run in place of trains. Updates and alterations:- journeycheck.com/crosscountry/

@KarlJam34686661 Hello there apologize for the inconveniences caused kindly follow back for more assistance

@CrossCountryUK Morning, I will be making a journey from Exeter to Bristol on Friday 20th . With the bad weather this week, if the train is cancelled, will I get a full refund.