CueyVision

@RamTrucks I’m extremely disappointed and honestly pissed. My 2021 Ram 1500 Limited with less than 50k miles suffered a catastrophic rear differential failure at 75 mph on the highway while my pregnant wife and 2-year-old daughter were with me. The truck was in the shop over a month replacing the transmission, driveshaft, and rear differential ($23k in cost). I just got it back and now both right and left exhaust manifolds are leaking ($2.7k). Nearly $26k in damage on a truck that's basically new. I bought this truck expecting reliability and safety for my family and am now dealing with ridiculously high costs and worse of all not feeling confident or safe in my truck — how is this happening on a vehicle this new? Can someone from Ram please help?

Well, to update here I just received a call from a case manager with ram and was offered discounted oil changes and and rental car…..After all the damage and cost to my truck that’s quite literally falling apart at less than 50k miles…..What a joke. Already at $30k in costs total now. @RamTrucks way to stand behind your product and show some compassion after your truck quite literally could have killed my family and I as well as injure another innocent driver that was behind us when my draft shaft broke off and went flying down the highway. I’m beyond disappointed and would warn anyone thinking of getting a Ram truck to look in a different direction.

@CueyVision Perfect! We've since responded. ^HC

@RamTrucks I’m extremely disappointed and honestly pissed. My 2021 Ram 1500 Limited with less than 50k miles suffered a catastrophic rear differential failure at 75 mph on the highway while my pregnant wife and 2-year-old daughter were with me. The truck was in the shop over a month replacing the transmission, driveshaft, and rear differential ($23k in cost). I just got it back and now both right and left exhaust manifolds are leaking ($2.7k). Nearly $26k in damage on a truck that's basically new. I bought this truck expecting reliability and safety for my family and am now dealing with ridiculously high costs and worse of all not feeling confident or safe in my truck — how is this happening on a vehicle this new? Can someone from Ram please help?

@RamTrucks Sent

@CueyVision Allow us to assist here. If you can send us a private message as well as confirm the name of your dealership you've been working with and whether your vehicle at the dealer currently, then we can better determine a course of action. ^HC

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