Pia Beck

When do you do your annual planning? Or do you do it at all?

Cont: — New projects we want to tackle under the Curate brand — Ways we can be better delivering on our promises and value-adds — Revenue goals

Q4 is officially here, which means it's time for my team & I to start our Annual Planning for 2024. This gives us enough time to process, edit, and integrate where we want the business to go (and actually complete any urgent to-do's before everyone logs off for the holidays).

— Speak to the customer (WHAT) that you’re looking for — Ask a question about how to best support them in taking action — Confirm

How to provide good feedback: — Ask a question to create context — State a clear WHY if something isn’t working — Provide at least one alternate solution or idea for the HOW

Plenty of businesses see a lot of success selling a mediocre product. You don’t have to have the highest standards to be successful. You have to want to create something better and not everyone does.

When it comes to business decisions, data can be helpful. And, your first instinct is just as powerful - don’t overthink small changes to the “how” or “what” if your “why” feels abundantly clear

Almost everything is actionable - if something isn’t going right, ask yourself what you can do about it, and surround yourself with people who would rather try something ridiculous than say “nothing”

My burnout theory: it's not about doing less, or even changing the culture around work. It’s learning to control your own internal experience such that small frustrations, inconveniences, frictions don’t interfere with how you want to live your life

PSA for all non-coffee people: the bigger the cup, the more milk. Every drink has the same amount of espresso in it. Your XL latte is literally just 16 ounces of milk.

Coffee shop owner things: when you go somewhere else to get a coffee and the barista is busy, and you want to jump behind the counter to help

As a woman business owner: There is no flex like showing up to a meeting and blowing away the men who only see a pretty face

Interrupt and positively change the course of someone’s day in under 3 minutes.

Learn a skill to the depths of creating nuance.

PSA: if you’re an asshole to service workers, you likely have no idea what it takes to:

Once a quarter I host a free half-hour virtual coffee break, open to all. Want to come hang out with me and fellow entrepreneurs? DM me and I’ll send you the link!

Enneagram 1 things: the constant urge to start every conversation with “you know what would be *really* cool?”

Marketing is like making coffee: someone will tell you what they think they want. It’s your job to make them something that delivers on what they didn’t know they wanted.