
Customer.io
12.7K posts

Customer.io
@CustomerIO
Customer engagement platform for tech-savvy marketers—email, push, in-app, and SMS: automated and powered by your data. Contact [email protected] for support.




















“If you’re not sure you’re a driver, you’re probably a passenger.” Frank Slootman: Snowflake, ServiceNow, Data Domain. One of the best operators of our generation. Knuckle Up with Frank is now live. Full conversation ↓ -- 00:49 Introduction 01:21 Why being a CEO is a confrontational job 03:51 Great people are hungry for hard feedback 08:19 Psychographic profiling: how Frank builds compatible teams 09:52 Drivers vs passengers: how to tell the difference 12:39 Why back-channel references beat interviews every time 16:19 "When there's doubt, there's no doubt" 20:42 Inside Frank's Tuesday operating cadence 22:27 The "go direct" rule that breaks org chart politics 26:19 Why bigger goals force better plans 31:27 Standards are the real culture 38:17 The email Frank wrote every Monday for years 41:35 Advice for navigating today's volatility 47:25 Facing demons for breakfast at Data Domain 54:19 Why Frank fired himself as Snowflake CEO 1:05:19 Coming to Silicon Valley "10 years late" 1:07:59 Why AI is an industrial-revolution-scale shift 1:10:01 Frank's advice to his 25-year-old self










