Customer Support

@Matalan i will not be using your shops again getting pressured into using self service tills well i stood my ground today and told you no

@Matalan Still having no luck with responses. Please advice asap

@Matalan Have you got anywhere with finding out this info?

@Matalan Could you dm so I can send you the requested info as it's not letting me dm u

@Matalan do i need to return the 2 hangers with the items as this makes the package hard to carry on the bus and walk to my post office as it more than doubles the size of the package

Hi @Matalan I have been trying to return an item online for ages because it says item can't be returned in store. I have checked every section of the returns site but can't seem to see anything on how to return homemaker items

@Matalan absolutely awful customer service!! Ordered two cushions online showing on @_evride1ivery as out for delivery since 13th March. Extremely frustrating poor customer service communications can only offer me a refund unable to send out replacement items

@Matalan can you explain why a suit jacket that says available online on its tag is not available online, therefore not applicable for an online discount? Waistcoat and trousers are online.

@Matalan please can you help me. Order was supposed to be delivered yesterday. Tried tracking and it says the number doesn’t exist and the tracking page fails to load.

@Matalan Please open your DM if you wish for a message. The issue is I want to order a jacket online (for the offer), it says on the jacket tag it is available online, but its not online.

@Matalan It keeps saying you are not receiving my message. Do you have a customer service number to call?

@Matalan

@Matalan Hi. I have an order 744836539 waiting to be picked up but I've had a cancellation operation in the meantime. So I might not make the final date to pick up my order. Can I get an extension on the time to pick it up please? Gus.

@Matalan Why offer free delivery when after putting a code in you still charge 0.04p? I know it's only 4p but surely free delivery should mean free! I even checked the T&C's and as long as the spend was at least £19.99 it should have been free 🙃

@Matalan Thank you. I already follow you and have now sent a DM.