Darragh

@HMRCcustomers so the number that my access code is getting sent to is my old number which I don't have, but the number associated with my account seems to be correct - confused, no advisors on chat, still getting sent in circles with phone number.

@HMRCcustomers Steve what time do they finish it's saying they are unavailable

@DMullooly47282 You can try the webchat for technical support, Ask the chatbot for an adviser here tax.service.gov.uk/ask-hmrc/chat/… Steve

@HMRCcustomers how do I change the number associated with my account I can't log in!

@HMRCcustomers Tried calling again, high call volume, can't deal with your call. How are people meant to get through when they work all day! 🤔

@DMullooly47282 Is there a link for you do do that, or to reset your details? Steve

@HMRCcustomers No, just phone numbers

@HMRCcustomers "You cannot recover sign in details online until you have set up a device to receive access codes. Do this the next time you sign in"

@DMullooly47282 Hi, Do you get to the stage where it sends the code to the old number? Steve

@HMRCcustomers I get email confirmation code, GOV ID, and then Access Code, problems receiving, call HMRC

@HMRCcustomers Hi Steve, yes - I don't have the old number though - and there is only an option to call you

@HMRCcustomers I can't access my account, your helpline is sending me in a loop, I work all day and can't make personal calls, I call after 5 and am put on hold for 30 mins, then I get late fees - help me get into my account. I need to talk to someone.

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