DSL Extreme

@theReal_Rebel Hello. We’re sorry to hear your internet service has not been restored. Please DM us your account information so that we can take a look. Thanks

@Brennanandgirls We apologize for your unpleasant experience. Please DM us your account information so that we can review your account and see what we can do to resolve your service issue.

@DSLExtreme Absolutely the worst customer service. Technical problems are occurring too often. Looking for another provider after 15+ loyal years. 😡

@jeblucas We apologize and do not condone that type of behavior. Please DM us your account information so that we can take a look at this matter.

@Zack Wheat we’re happy to hear your connection was restored. Please contact support @ 800-774-3379 (6am - 8pm PST M-F) to report any service issue you encounter.

@KarenHKerr Hi Karen. Email us the symptoms of what is going on so we have an idea on what the issue is. Have you installed any new devices lately? Anyone using the service prior to 8pm with no issues to report?

@DSLExtreme We've had a call. Unfortunately, all of our issues occur after 8 PM. Imagine that.

@DSLExtreme 3 days of internet access issues and you won’t answer the phone.

@PoliticsUSmore Thank you for providing your account number. A prorated refund of $38.21 was issued back to your Visa which credits the dates of 3/29/19 to 4/15/19.

@paperdoll1986 We’re sorry to hear you are continuing to get slow speeds since your first tweet. If you can DM us your account information, we can schedule you a call back from Tech Support. Thank you

Virtually every night between 10-11 pm, my @dslextreme internet slows so badly, it’s as if I don’t have internet at all. Lovely.

@PoliticsUSmore If you can DM us your account information, we’d like to see if your request has been processed and if your prorated refund has been issued. Thanks

@PoliticsUSmore Cancellations can be requested by email or by physical letter, 30 days in advance. If you were recently charged, your billing cycle may have restarted. If your cancel completes before the end of your current billing cycle, your account will receive a prorated refund. Thank you

@TerrytariTari If you need assistance on how to access your account portal, or don’t have access to the main contact email, please let us know and we can submit a ticket for you. Thank you

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@TerrytariTari If you have forgotten your password, just click “Forgot password” and a temporary password will be emailed to your main contact email address list on your account.

@TerrytariTari You can manually pay bills and change your password. Unfortunately, paying through the automated phone system has never been available and our competitors charge a fee for that.

@TerrytariTariGood Your suggestions were heard loud and clear. Much of your suggestions with exception to the ability to see what you’re typing are available at your account portal located at dslextreme.com/members

@Lord_o_Flys Good Afternoon. Please DM us your account information so that we can take a look at your account. Thank you

I've been yelling at many poor souls at @Uverse and @DSLExtreme for weeks, since they can't keep my network up and at speed. #needanalternative beyond cable (G) #Gutfeld

@paperdoll1986 The speeds that are displayed on your log are not normal and we insist that our Support team investigate this. Please DM us your account information so that our Support team can confirm what is the cause of your speed fluctuation and resolve it. Thank you

@DSLExtreme I doubt it’s that in accurate. It’s often as if I have no internet at all. And last time I DID a test when I called support, I was told THIS is normal.

@dslextreme this is what you call good consistent service.

@Cry_stal910 Hi Crystal. We see that you have already been assisted by our Support team regarding your support question from earlier this afternoon. If you require additional assistance please let us know. Thank you

@PoliticsUSmore Hello. Call backs from Support can take up to 24 hours as call back slots fill up quick. Have you been called yet? Please DM us your account information so we can review your account. Thank you

@mineplayer579 We're sorry we couldn't reinstate your Mom’s acct after a payment was made as the service was offline on 9/11 and payment was made on 9/24. Her new order will complete on (9/28) and service will be up and running afterwards! We suggest payments be made on time moving forward. Thx

@DSLExtreme is a horrible company. The customer service is horrible. My mom just spent forever on the phone with them for them to tell her 3 DIFFERENT THINGS!!! Whatever you do, do NOT get internet with them.