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"When we (@intercom) started this pursuit, I honestly didn't think it was going to be possible to be better than frontier models. I thought maybe we can get parity on average. But can we actually beat them?"
They did.
@PedroTabacof, principal ML scientist at Intercom on how Apex replaced Claude as the core model for Fin, across 2 million customer service conversations a week.
Full episode out now. Link below.
Amazing work going on over at Intercom @eoghan @fergal_reid
Which AI app company is next to launch their own model? @harvey ? @Replit or @Lovable ?
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