Daria Leshchenko

"Family" was a word we used freely inside the team. At some point, we paused and asked: should we? Care and support matter, but the "family" metaphor creates expectations that don't belong in a professional setting. Here is why we stopped using it → linkedin.com/posts/dariales…

From a tiny team to 2,000+ people across 70 countries. In my latest piece for Forbes, I share the honest truth about #SupportYourApp's journey, what we’ve overcome, and what it really takes to scale globally. 🔗 forbes.com/councils/forbe…

Inspiring founders. One stage. Honestly, it didn't feel like a "battle" at all. It was a great exchange of knowledge, real lessons, and practical experience on the #Startup Stage at 2U Tech Forum 2026. A big thank you to the organizers and to all the great co-panelists.

Today, I’m speaking at 2U Tech Forum 2026, bringing together 2,000+ global investors, founders, and leaders. Catch me at the Startup Stage for the «Battle Generation: Legacy vs Future» panel. Join us → 2utechforum.com See you there 🙌 #startup #tech

Will AI completely replace customer support? Short answer: No. #AI handles data, but it can't replicate human connection. After 16 years at SupportYourApp, here is what algorithms still can’t replace: linkedin.com/posts/dariales… #CX

Our CEO & Managing Partner, @DariaLeschenko, recently shared the raw truth behind her journey from pulling night shifts to building a global brand. Read the full story at the link → dreamersdoers.com/leading-visibl… #SupportYourApp #CEO #Leadership #BusinessGrowth #AI #WomenInTech

"This too shall pass." 16 years in business with @SupportYourApp taught me that everything is temporary. 📉 Lows & stress are fleeting 🏆 Wins are seasonal 🧱 Challenges are just tasks. Everything passes: setbacks, victories, doubt. Your job is to still be standing.

After 15 years in CX, I've seen that while #AI can handle the "what," only people can truly manage the "why." I recently joined Derek Gallimore on the Outsource Accelerator Podcast to discuss how we're navigating this at #SupportYourApp → outsourceaccelerator.com/podcast/unders…

London bound 🇬🇧 Who’s around? I’m going to be in the city from May 19-22 and would love to catch up. If you're in town and want to grab a coffee, feel free to reach out in the DMs.

I recently sat down with Jane Klepa on the Disruptive Hedonist podcast for an exchange that turned into something far deeper than a standard #business interview. It was raw, honest, and full of real insight. 📺 Catch the full episode in Ukrainian here → youtube.com/watch?v=YT0q1M…

At @SupportYourApp, we have automated 70-80% of repetitive workflows. I recently shared my #AI strategies alongside several inspiring women leaders. Seeing how other experts navigate this shift is incredibly valuable. Read the full article here → wallstreettimes.com/support-to-str… #CX

Case Study 🧐 When Cocoatech came to us with an 8-hour wait time, our goal wasn't to throw more resources at the problem. It was to fix the workflow. By deploying @cosupportai, we reduced response times from 8 hours to 5 minutes. See the results → supportyourapp.com/blog/ai-chatbo…

Stop trying to "manage" your culture. Start letting your #team build it. I shared my thoughts on shifting from top-down engagement to radical empowerment with other leaders in CEO Official Magazine → ceofficialmag.com/building-compa… #Culture #ScalingUp #Leadership

A nice moment of reflection today 🏆 The Business Brilliance Awards have arrived at the office. Thank you to the @BrillAwards for the recognition. My deepest gratitude to my incredible team, our clients, and our partners for being part of this journey 🚀

13,514 days. 324,336 hours around the sun ☀️ 10s: Pure curiosity & big dreams. 20s: Hustle, burnout, and learning that speed isn’t everything. 30s: Systems, boundaries, and energy over time. Life is this moment, this hug, this breath. No rush. Deeply grateful✨

The one KPI that predicts if a #client relationship will last isn't on your dashboard. It’s not response times, CSAT, or resolution rates. It’s #Accountability. Read the full breakdown on my LinkedIn: linkedin.com/posts/dariales…

At @SupportYourApp, we don’t just "do" DE&I – we live it 🌍 With a team speaking 60 languages, expanding perspectives is our daily duty and our competitive advantage. My take on the future of #leadership here → gritdaily.com/how-dei-initia…

At 24, I was trying to do everything for everyone until my mom gave me a piece of advice that changed my entire approach to leadership. It’s a story about why "no" is the most powerful word in a founder’s vocabulary. Read the full post on my LinkedIn: linkedin.com/posts/dariales…

Motherhood doesn't just change you — it rewires how you lead🤍 In my most personal interview yet with Authority Magazine, I’m opening up about the messy, real, and rewarding collision of career and parenting. 🔗 medium.com/authority-maga… #WorkingMoms #Leadership #CSuite

"Deflection Rate is the most important KPI for AI." Our CEO and Managing Partner, @DariaLeschenko, joins host Russ Fordyce on The Winners’ Circle Podcast to answer the big question: How do we measure #AI's impact? Catch the full conversation here → youtube.com/watch?v=N_lqX4…