✴️➰ Louise ➰✴️

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✴️➰ Louise ➰✴️

✴️➰ Louise ➰✴️

@DarloLoopyLou

Darlington, England Katılım Şubat 2014
4.2K Takip Edilen3.4K Takipçiler
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
You might assume that children would naturally be kind to animals without having to be taught, but that’s not always true. Some children don’t have an instinct for being gentle, and not all children have peers who set good examples. change.org/p/department-o…
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia Thankyou, the twitter team have been the most responsive. It's just hard to arrange a time while I'm working. I'll try calling again today 🤞
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou We're sorry that you've not received the help over the phone DarloLoopyLou. Unfortunately, as it's regarding your package you will need to speak with the team. If you're not happy with the service receive, you can raise a complaint here virg.in/makacomp. ^JS.
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
We’re seeing extraordinary demand for Peter Kay. We know customers are struggling to get on to our Priority from O2 website and app before 10am, we're working on it. Please be patient, thank you.
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia Then we're back to my original issue of not being able to resolve things over the phone. Its a shame such a huge company can't offer better customer service 🤷‍♂️
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou Hi DarloLoopyLou, unfortunately, do to the time you have asked for the web chat this would not be possible. If you need to speak to the team urgently about your issues, we can only suggest calling our team on 150/0345 454 1111. ^JS.
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou We don't offer DM's or call backs from this platform DarloLoopyLou. Are you free to web chat between 2pm-4pm today as requested? ^JS.
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou We will be happy to reschedule this Louise. Are you available tomorrow between 2 pm-4 pm to discuss this? ^AA
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou No need to apologise :) I am on shift between 10am - 3pm on Monday, would you need a later time than this? ^ML
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia I'll be at work, so no guarantee I'll get some free time. Sorry to be a pain, could we do this coming Monday afternoon pls?
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou Ah, I see, I am sorry this happened after your house move Louise! Moving home is stressful at the best of times, so you don't need this added on top. I'll be more than happy to have a webchat with you on Friday anytime between 1pm - 5pm if you're free? ^ML
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia 3 - and because we haven't managed to catch you we've just gone ahead with the changes and put your monthly DD up by £20.00 And that there'll be a payment taken in November (after taking double in October and telling me there'll be no Nov payment) I appreciate your help, thanku
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia 1 - Recently moved, requested move with same package. Got email saying thanks for requesting changes to package, your bill is double what it usually is. I spoke to someone who said, we know you haven't changed your package.. it's just what happens when you move..
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia 2 - was told no DD would be taken in November. Another email saying thanks for changing your package, changes made etc - including removal of a sim card that is currently in use. I didn't request changes. Found email saying we've tried to contact you on numerous occasions..
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia Hi, it's so hard to go through everything on here. Are you able to get someone to call me, someone who understands me and vise versa. Thankyou
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou Hi Louise, thanks for your update on this, I am sorry you're still struggling to contact us about your bills. Could I ask what you should be paying and what the overcharge amount is please? Also, were any promotional discounts due to expire? ^ML
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✴️➰ Louise ➰✴️
✴️➰ Louise ➰✴️@DarloLoopyLou·
@virginmedia Hi, 3 unsuccessful calls again today. I can see so many others with same frustration. I have a number of issues to discuss and would like a conversation where each party can understand the other. I'm being overcharged and need to get this sorted.
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Virgin Media ❤️
Virgin Media ❤️@virginmedia·
@DarloLoopyLou Apologies for any issues faced Louise, we don't have a direct UK centre contact as our team should be able to assist with any queries. To clarify when did the bill increase? Also were any discounts due to expire? ^KW
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