David Laughead

What started as an idea has grown into something that’s impacting real lives and building real community. To be recognized at this level reminds me why we do this every single day.

Honored doesn’t even begin to describe this moment. Today, ZenCare Express was officially recognized with a proclamation by Fulton County, declaring May 1, 2026 as ZenCare Express Appreciation Day.

You don’t need to rebuild your life in a day. You need to become aware of what you’re practicing daily. Your thoughts, your reactions, your habits… they set your frequency. And that frequency shapes what you experience, what you attract, and what you normalize. The real shift happens when you stop waiting for a different life and start aligning with one.

Last night we hosted our AI in Mental Health Town Hall, and a clear pattern emerged across organizations: demand is rising, affordability remains a barrier, and workforce shortages continue to limit access to care. These challenges are not new, but the scale and urgency are growing. At ZenCare Express, we are building AI solutions that directly address these gaps by expanding access, lowering costs, and supporting clinicians in real time. Our focus is not to replace human care, but to strengthen it by giving providers better tools and patients faster pathways to support. The future isn’t AI instead of people. It’s AI working with people to deliver better care.

Your mental health touches everything. Your body, your mind, and your soul. Take care of it in ways that actually honor all of you: First, listen to your body. Slow down when you’re tired, breathe when you’re tense, and rest without guilt. Second, be mindful of your thoughts. You don’t have to believe every negative voice in your head. Give yourself more compassion than criticism. Third, reconnect with your soul. Do something that brings you back to yourself, even if it’s quiet and simple. Small moments like these add up. This is how you start taking yourself back.

When someone is in crisis, every second matters. We’re using AI to support mobile crisis teams and law enforcement, helping them respond faster, understand situations sooner, and connect people to care when they need it most. Technology can’t replace human compassion, but it can help reach people faster.

AI is rapidly changing mental health care and the opportunity is real, but so are the questions. At ZenCare Express, we’ve been hearing growing curiosity (and concern) from providers and individuals alike. So we’re creating space to talk about it. In partnership with Elomia, we’re hosting Mental Health Meets AI with AI engineer Nick Manzek. Register: forms.gle/mFV68YnuzR7uSJ…

@heynavtoor docs.google.com/forms/d/e/1FAI…

🚨 Brown University researchers tested what happens when ChatGPT acts as your therapist. Licensed psychologists reviewed every transcript. They found 15 ethical violations. Not 15 small issues. 15 violations of the standards that every human therapist in America is legally required to follow. Standards set by the American Psychological Association. Standards that can end a therapist's career if they break them. ChatGPT broke all of them. The researchers tested OpenAI's GPT series, Anthropic's Claude, and Meta's Llama. They had trained counselors use each chatbot as a cognitive behavioral therapist. Then three licensed clinical psychologists reviewed the transcripts and flagged every violation they found. Here is what they found. ChatGPT mishandled crisis situations. When users expressed suicidal thoughts, it failed to direct them to appropriate help. It refused to address sensitive issues or responded in ways that could make a crisis worse. It reinforced harmful beliefs. Instead of challenging distorted thinking, which is the entire point of therapy, it agreed with the distortion. It showed bias based on gender, culture, and religion. The responses changed depending on who was talking. A therapist would lose their license for this. And then there is the finding the researchers gave a name: deceptive empathy. ChatGPT says "I see you." It says "I understand." It says "that must be really hard." It uses every phrase a real therapist would use to build trust. But it understands nothing. It comprehends nothing. It is pattern matching on your pain. And it works. People trust it. People open up to it. People believe it cares. It does not. The lead researcher said it clearly. When a human therapist makes these mistakes, there are governing boards. There is professional liability. There are consequences. When ChatGPT makes these mistakes, there are none. No regulatory framework. No accountability. No consequences. Nothing. Right now, millions of people are using ChatGPT as their therapist. They are sharing their darkest thoughts with a product that fakes empathy, reinforces harmful beliefs, and has no idea when someone is in danger. And nobody is responsible when it goes wrong. Not OpenAI. Not Anthropic. Not Meta. Nobody.

If you’ve ever tried to get mental health support, what was the hardest part of the process?

That’s why I’m building in this space. We need systems that actually match the urgency of the problem, while also helping people build stronger mental health every day.

I’ve seen what mental health struggles actually look like up close. Watching people you love go through it while trying to find help, not knowing where to turn, and feeling like time is working against you is something that sticks with you.

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