David Lewis

@stevehunsaker1 Ikea eats this for breakfast

There is such a fun and educational dynamic between contractors and consumers in the comments of this post. 1 side is contractors screaming that they’re worth it, the other side is consumers telling them they’re not. Lesson in there 🤔

@StrongpointRich I guess the circles for turds and landmines are off screen?

Folks underestimate how tight the center of the venn diagram can get when you're trying to buy a business.

@jeffdtauzin Yes - Do a side by side for lawyer bill markup vs contractor markup. Or Healthcare.

it never fails. post about basic common contractor pricing and the post goes viral.

@Will_Schryver Its a drug to the Service Companies then a Tax on consumers.

The biggest winner in the home services race isn’t Private Equity or even Chick-fil-A It’s Google $GOOGL The “Google tax” on marketing spend in home services is already at extremes PE will spend nearly anything to acquire a new customer and now with new competition chasing the same set of customers, the race to outspend on marketing will accelerate The digital marketing gatekeeper wins in the end - Google

@Hayden__Slack @stephenolmon @WilsonCompanies Found it.

@stephenolmon @WilsonCompanies The people want to see a video of the swing

The man. The myth. The.. @WilsonCompanies

@jeffdtauzin Tale as old as time. Buyers remorse way more common with rentals. Our process with landlords includes getting Credit Card on Hold up front before rolling a truck. Approved and paid on site.

true story. had a technician go out on a 'no cool' call back in the day on a Sunday to a residential rental unit. got the owner's approval of the after hours service charge over the phone before going. diagnoses the problem and calls the owner for approval of the repair. System is back operational tenant is happy. About a week later I get a call into the office. The owner demanding he speaks with me. I call him back. He proceeds to tell me he spoke to two other HVAC companies and it shouldn't have been that much to come out and make that repair. The total invoice was less than $600 I said so. my technician left his family on a Sunday to get your tenants air conditioning back working. You approved the repairs over the phone and now because you talked to 2 HVAC companies that didn't go out a Sunday and said they charge less you think you need a cheaper price? he struck a nerve. i told him. look you going to pay the bill in 10 days if you don't that's fine. you will be sent to the collection attorney. he ended up paying the bill. never had to deal with him again.

@STLChrisH You haven't lived until a client cusses out your Ai call center rep after the Ai says, "I know how you feel."

From a customer this morning… “I just saw the future… which is here now” We are pioneering the deployment of transformative AI tools alongside the category leading partner: Netic AI

@jeffdtauzin Serrrrrriously. Would love to see under the hood bc theres gotta be some interesting lessons but also a Lotta plates spinning!

@DavidLewis9523 how they even found that many

Impressive.

@MikeBotkin_ IPO ride or die!

One of the largest home service businesses in the country that has done 20+ add-on acquisitions went to market last year. $120m EBITDA $40m reported EBITDA $30m add-backs (what?) $50m PF adjustments for LOIs (LOL) .....got torn to shreds by the buyers, rightfully so. Owners pulled it from market. Feel bad for the sellers of the add-ons that rolled equity. Nobody...and I mean nobody...is going to accept $30m of add-backs in a TTM period. It's complete bs. It's a great way to kill a deal (as happened). A problem with these very large home service businesses when they go to market is, "Who are you selling to?" There are very few sponsors in the world that would buy something like this. The problem is the next step for the new buyer is an IPO, because the buyer pool on their deal (in 3-5 years) is going to be even smaller.

Brokers need to stop this nonsense. This HVAC company is not worth $4 million. It’s not even worth $2 million. Assuming the $1.8 million in revenue is somewhat sustainable, the SDE is likely closer to $400k. Depending on residential vs commercial mix and construction vs service mix, This company’s value is closer to $1.2 million to $1.4 million. I feel bad for the owner. They’re going to waste a lot of time and this asset will sit on the market with multiple price reductions.

An insane asking price for a business of this size. This biz is worth $5M - $6M 🤦‍♂️ 30% margins (heavily adjusted) 🤦‍♂️ New construction exposure

@StrongpointRich hiding behind my books on tape

If you own a local business and aren't regularly listening to FM radio, you're not serious about competing.

@irentdumpsters @rem0vx Done on the GMB east side. Bought a legacy plumbing company for this. Still needs big increase in reviews there. One of the other difficulties with our main location has been our plumbing search terms way underperform compared to AC. Thanks for looking out.

@rem0vx @DavidLewis9523 ranks number one for "air conditioning repair houston" and this is what the map looks like. Short answer need a second google profile on the east side of houston.

SEO experts, how can I boost my GMB visibility? We have a 4.8 rating with 2,500 five-star reviews.

@stevehunsaker1 💩👏 prove it and take a video. Bet it will create more exposure than co-branded ads.

I’d rather 💩 in my hands and clap

@sharran The loudest complaints come from the smallest jobs.

Harsh Truth: Cheap clients are expensive clients.

My local watering hole and its building just went up for sale and I'm *this* close to sabotaging my career and quality of life to take it down.

@jeffdtauzin @STLChrisH Direct correlation with side jobs??

@STLChrisH Always a good indicator if a technician is frustrated with 1 foot out the door. Their truck is usually a mess.

“If your truck is a mess, your work will be a mess.” Discipline isn’t something you can turn on and off. It’s a habit that bleeds into every area of life. Disorganized truck? Probably disorganized paperwork. Sloppy job site? Probably sloppy follow-up. Late to meetings? Probably late delivering projects. High standards in small things create high standards in big things. Want to be world-class? Start with the back of your truck, your inbox, your workspace. Am I over-emphasizing the "small things" here?

It takes some skill but the best technicians and sales people I’ve seen do “price conditioning” during the repair and diagnosis process so that the client already has a sense for where pricing range before the bid is given. This allows them to marinate longer. Come to terms if they have incorrect expectations and gives the salesman the opportunity to have the reaction beforehand so he’s prepared to discuss what justifies the price.

One of my biggest pet peeves in home services is when customers get incredibly angry over a quote price. You don't have to go with the quote? Why are you so insulted? We quoted you what it costs us. You can always get other options....