Profesa Odhiambo Ombos

Dear @kingposhi, The statement that Hola Prime denied a $21,000 payout is totally incorrect. No payout has been denied. Your payout due date is 10-July and you are currently trading with us to achieve your payout goal. As part of our routine standard risk review process (unrelated to your payout date), your account was reviewed and certain trading activities were identified that are prohibited under our Trading Rules and Prohibited Trading Practices. These findings were immediately communicated to you as well. We would also like to clarify that the information shared publicly presents only a limited convenient selection of your trades and it does not reflect the trading history of your account. Any assessment of trading behaviour is based on the account's overall trading activity rather than a few isolated transactions. Following a comprehensive review of the account, two independent rebalancing actions were applied, each resulting from a separate review and separate breaches of our Prohibited Trading Practices. - Your account consistently exhibited Excessive Margin Utilisation, reaching at approximately 80%, which is significantly outside our approved risk management framework. As outlined in our Trading Rules, excessive margin utilisation and overleveraging are prohibited because they expose the account to disproportionate levels of risk and therefore are inconsistent with the trading behaviour expected on our platform. - Your account review also identified a repeated pattern of one-sided betting and speculative trading. Between 29 June and 30 June, you executed 35 consecutive BUY positions on XAUUSD, with some profit earned on the 36th BUY trade after the market eventually moved in favour of the position. Following the first rebalancing, the account continued to exhibit the same behaviour by placing four consecutive one sided positions on XAUUSD. While the first two positions closed at a loss, the subsequent two trades generated profits of approximately $2,927 and $2,865, representing the two largest individual winning trades on the account. This gambling-style trading pattern is still continuously being followed by you in your account, as we write this response. This repeated pattern of persistently trading in a single direction while relying on an eventual favourable market movement aligns with our published definition of One-Sided Betting, and where overall profitability depends on a very small number of winning trades following a series of speculative loss-making trades, under our Prohibited Trading Practices. Accordingly, this constituted a separate policy violation and resulted in a second account rebalancing. Importantly, this resulted in an account rebalancing rather than an account breach. With that said - we do acknowledge the feedback received from the trading community regarding a perceived lack of clarity in our trading rules. While these trading practices have always been prohibited under our existing rules, we recognise that additional examples and clearer explanations will help traders better understand how these provisions are applied in practice. Accordingly, we are updating our FAQs, Trading Rules, and Policy sections to improve transparency and make our rules easier to understand for the benefit of all traders. We expect these updates to be published within this week. Hola Prime remains committed to applying its trading policies consistently, fairly, and uniformly across all accounts. We understand the importance of transparency and are enhancing our published guidance so traders have greater clarity on how these policies are assessed and enforced.