Davies Consulting & Technology

Feedback scores can often be manipulated by the survey process used. But, what method of #data collection should organisations adopt to analyse data accurately? We reveal the best way to gather #customer feedback effectively in our latest blog – bit.ly/3zAczKh

There is no better time than the end of December to look back on our achievements throughout this past year. Warmest wishes and Merry #Christmas to our clients, past, present and future🎄

It’s the Christmas season, and as it is tradition we have prepared our very own stocking fillers just for you! Swipe right to see more! Merry Christmas and Happy Holidays🎄

We empower businesses to become more effective through digital transformation and embedding automation. Automation streamlines processes and revolutionises how organisations operate across most sectors. Find out how your business can benefit: bit.ly/3VdpNnZ

We are delighted to announce we have been shortlisted with Bupa at Modern Insurance Magazine's Insurance CX Awards for the CX Partnership category! You can find the full list of finalists here - bit.ly/3BpDp8A #cx #award #insurance #insuranceindustry

The cost of living crisis continues to impact retailers and their customers. What do you have in place to ensure your business will remain profitable? To see how we can help you, follow this link - bit.ly/3ujTWHa #inflation #businesscontinuity #retail

In the FCA’s Consumer Duty, the regulator highlights social media comments and complaints as crucial information for firms. Find out how a layer of human insight over automated analytical work can help to analyse online conversations more accurately - bit.ly/3XMvGuU

A future focused CX strategy is crucial for success. Join Lee Russell for a collective knowledge noodle in partnership with the CXFO on how organisations use their people to underpin their CX strategy. Register your interest using the link - bit.ly/3hJPLkO

Join our CX expert, Senior Consultant Nigel Medford, as he talks alternative approaches to selecting and procuring CX technology and everything else CX at this year’s The Forum Virtual Conference. To book and learn about this year’s agenda - bit.ly/3NRrXYo #CX

What are startup and scale-up organisations missing out on by not introducing outsourcing as part of their operating model? Find out by downloading our latest whitepaper - bit.ly/3S0qDnj #businessgrowth #customerexperience #startup #scaleup #hypergrowth

In our latest blog, Davies’ Principal Consultant, Jason Pillay, shares 5 key factors to reset your hypergrowth operating model to keep your business on track - bit.ly/3dCDbCo #hypergrowth #startup #growth #scaleup

With evolving customer behaviours and expectations, #startup and #scaleup businesses need to land on their feet quickly to keep up. Developing a #CX vision can help cushion the blow, but where do you start? Read SC, Aimee Jago’s blog to find out: bit.ly/3BEag8X

FCA’s new Consumer Duty regulations oblige financial services companies to place customers at the heart of their business. In his latest blog, Director, Mat Paixao considers the most crucial impacts of the new environment & shares his top tips. Blog: bit.ly/3TU588t

Are you in the middle of a balancing act between #growth and achieving #profit? Hyper-growing businesses often find themselves in this tricky situation - but there is a solution! Our Delivery Director, Christopher Allix reveals it in our latest blog - ow.ly/t83G50Lglrc

#Startup and #scaleup businesses evolve at speed, but what can they do to support rapid #growth while also taking control? Our Principal Consultant, shares 5 ways that start-up & scale-up organisations can take control as they continue to evolve. Read more bit.ly/3f1HWpl

Today is #servicewithrespect day, and as part of #NCSW22, our Director of Insight and Analytics, Lee Mostari discusses speech analytics within an organisation to protect their agent’s #wellbeing. Read the interview – bit.ly/3V0NtNl #NCSW2022 #speechanalytics

To kickstart #NCSW22, we sat down with Director of Global Innovation, Craig John, to talk all things human-tech including success stories from his own experience and predictions for the future of #CX. Watch the full interview here – bit.ly/3CpDVnU

Why is the '#greatresignation' having such a detrimental effect on the #contactcentre industry? As #recruitment and #retention continues to challenge contact centres, find out how to take effective action by watching our webinar with @ForumOnline lnkd.in/eqx4TqiJ

Are your contact centre operations being directly impacted by the Great Resignation? Join Consulting Director, Philip Michell in partnership with @ForumOnline tomorrow as he shares best practices to overcome negative impacts from the #greatresignation - theforum.social/learning-acade…

Why is #AI seen as such a powerful tool in #insurance? JoinG lobal Director of #Innovation, Craig John, as he discusses the reason why and much more during Future of Finance (FOF)’s webinar session ‘How to make the #InsurTech Revolution actually happen’- futureoffinance.biz/2022/03/22/how…

Which VoC metrics should you be measuring based on your objectives? From #CSat, CES and #NPS, pinpointing the right metrics to measure can be tricky. Our latest blog reveals the best ways organisations can get the most out of their #VoC metrics - bit.ly/3wSF705