Dean

@adidas thanks for the refund but would be nice if you gave me the voucher number and pin. Incompetence at its best.

@adidasfootball @adidas @SEFutbol Adidas not winning trophies on the delivery front. Failing to honour a sale. Constantly fob me off and feed false info

winning trophies™️🏆 it's a Spanish trademark ganar trofeos ™️🏆 marca España #Paris2024 #YouGotThis

@adidas you try explaining to my autistic son why his football shirt is over a week delayed and has been lost by the courier. Yet you fail to acknowledge any remorse. He sits by the window everyday waiting 🤬

@adidas 🤬is this good customer service.

@adidasHoops @adidas @theantedwards_ But not adidas to evri to customer. Second time you fail to honour a sale 🤬🤬🤬

From Atlanta to the World. @theantedwards_ is just getting started. Believe That. #adidasBasketball #Paris2024

@adidas Shame your customer service isn’t as fast 🤬🤬🤬🤬

VAMOSSS MEXICO CITY 🇲🇽👑 CLEAN SWEEP for 3-Stripes in the Mexican capital 🥇Edwin Kiprop Koptoo embraces the streets and brings home glory with a time of 2:10:36 🥇Fancy Chemutai flies past the pack for a photo finish in just 2:29:19 And 🥈Leonard Langat and 🥉Francis Cheruiyot complete the men’s podium, with 🥈Shitaye Eshete Habte and 🥉Janet Ruguru Gichumbi securing victory in the women’s race. Fast never looked this effortless.⚡️

So I DM another 4 times with order details etc and still nothing. Great customer service, you really know how to set the bar high

@houseoffraser I have done that

@Dean50638026 @Dean50638026 Hi Dean, thanks for your post. I'm sorry to hear regarding order enquiries. So we can look into this, could you please DM us with your order details since we are unable to assist you unless you DM us.Thanks, Amirul.

@houseoffraser over 2 weeks ago you ask me to DM, I provide you with all the info requested yet you do nothing despite me sending you over 25 DMs since. Why?

@houseoffraser This has been going on since 11th July!!!!!!!! HOF40000083471806

@Dean50638026 @Dean50638026 Hi Dean, thanks for your post. I'm sorry to hear regarding order enquiries. So we can look into this, could you please DM us with your order details before we can assist you further? Thanks, Amirul.

@houseoffraser HOF40000083471806

@Dean50638026 @Dean50638026 Hi Dean, thanks for your post. I'm sorry to hear regarding order enquiries. So we can look into this, could you please DM us with your order details before we can assist you further? Thanks, Amirul.

@houseoffraser HOF40000083471806

@Dean50638026 @Dean50638026 Hi Dean, thanks for your post. I'm sorry to hear regarding ISSUE . So we can look into this, could you please DM us with your order details for us assist further? Thanks, Amirul.

@houseoffraser What’s the point, you never reply, now up to 25 DMs. JUST 🤬 REPLY

@Dean50638026 @Dean50638026 Hi Dean, Please send us a DM with your order details so we can assist you with your issue. Thanks

@houseoffraser so almost a week ago you say ‘…please allow 24 hours for us to complete our investigation’ and guess what…..NO REPLY. Not doing well HOF, glad your true to your work 😡🤬😡🤬😡🤬

@houseoffraser I’ve sent 15 DMs and no one deals with it. Your quick to reply, ‘please dm’ then you do NOTHING 😡😡😡😡😡😡😡😡😡😡

@houseoffraser How about, you go through my file and reply to my DMs, please. Thanks

@houseoffraser It does amaze me how quick you are to reply and say ‘please DM’, I’ve sent 15 DMs over past week and still no one can be bother to sort this out. For want of a better work ‘waste of skin’. Fraser group wouldn’t know the meaning of customer service if it hit them in the face.

@houseoffraser Already done, but if 48 hour turnaround is what you call ‘more effectively’ you might want to review your internal policies and procedures. Tik tok

@houseoffraser @FraserHelpdesk @Joannemc1101 Appalling customer service. Orders not checked before dispatch. Check this out. Order an XS England top in white for a 12 yr old, receive this

@Dean50638026 @Dean50638026 Hi Dean, I'm sorry to see you received the wrong item. Please send us a DM so we can assist you. Thanks, Billy

@houseoffraser I order the north face jacket, you send me kids Lego. You tell me, tough, please return for refund. WTF