DeeJey Zee

The second you accept someone's money for a job, you have a duty to them to: 1. Communicate the timeline. 2. Communicate delays. 3. Deliver the agreed upon work to the best of your ability. 4. If unable to fulfil the order according to the initial agreement, offer the option of a refund or compensation. Unfortunate situations happen. But you must take into account that an emergency may occur on your end and have a system in place in case you are unable to deliver your work. Getting sick, having a family emergency, or having a personal issue happening is a normal part of life, and you need to plan for those inevitable situations. It is not on your clients to have to accept unfinished work with no refund due to your lack of planning. It is on you to ensure that you have a way to recompense them in those unfortunate cases. Whether that be a refund or the option of future work to compensate the client (if they accept it).