Dermstore

Here's what that acid in your skin care product actually does. ⚡️

To see what beauty products they use

When I fall asleep without washing my face

Me to my retinol

When I find out my boyfriend has never used face wash

When I have a spontaneous sleepover at my friends and realize that means I can't do my 15 step skincare routine

@ldn_glo @ldn_glo I am so sorry for any upset caused, please be assured this was not intended! Sadly, we do not have any messages from you in our Twitter inbox. Please send one over on this platform & we will get this resolved for you. Thank you, Jade

@Dermstore And oh please, sadly? How sad it is that Dermstore’s customer service has turned into this.

@Dermstore I just wanted to come on here and report your poor costumer service. I have returned a package over 6 weeks ago and am being dragged by your customer service reps like a rag doll re my refund. It is 150$ refund and at this point it seems I will never see it

@ldn_glo @ldn_glo I am very sorry to hear this, I am struggling to locate your DM sadly. If you could please send us a message via our Facebook page that would be amazing! Thank you, Jade

@SmajisS @Dermstore Same here. The incompetency is truly astounding. @Dermstore sent me a email confirming the receipt of my returned items a month ago. Followed up with them and Customer Service said they can’t find it in the warehouse and asked me to send proof of postage twice.

@CaseyJean2122 Hi there Casey. Please pop us a message where we can help with this for you? Thank you. - Macey

@Dermstore I'm trying to get a referral to register can anyone help me please

@shortya25 Hey Ana. Thank you for dropping us a message, a member of our team will be in touch shortly to help you. Your patience is appreciated.- Macey

@Dermstore I have sent the DM you asked and still no response

@Dermstore terrible customer service. Put an order on the 29 May and to date keeps saying processing and I need it by latest tomorrow. All attempts to communicate with them are futile as nobody has any information.

@JuleeBeck236590 Hi Julee, I am sorry to hear about this. Please can you send us a direct message and we can take a look into this for you? Thank you. - Tom

@poohbear35_ Hi there. Please pop us a message where we can advise further with this for you? Thank you. - Macey

@SmajisS Hi there Sabina. I'm really sorry to hear about your issue! Please can you drop us a message so we can begin to assist with this for you? Thank you. - Macey

@predhead33 @predhead33 I am very sorry to hear this, please could you send us a private message & a member of the team will be in touch to help get this resolved for you. Thank you, Jade

I have been trying to get a refund from @Dermstore for WEEKS now with no luck. It keeps getting sent to “customer relations” even though my tracking number shows it was delivered to them on May 4th. It’s for a $126 product so I’m starting to get frustrated…@Dermstore what gives?

@kcvinalpena Hi there. We do apologise to hear about this and we would be happy to help you. Please may you drop us a private message with your order information so we can take a look at this for you? Thank you. - Macey

If you want to spend good money on products you will never receive due to the incompetence of their delivery carrier (recipient of negative reviews across many vendors/platforms), then by all means order from @Dermstore & wait to hear that, as usual, @pandionpro 'lost it.' 🤬🤬🤬

@SilvermanLiz Hi @SilvermanLiz, I'm very sorry to hear of the issues that you're having and would like for our Twitter team to help. Can I kindly ask for you to send a DM over and we'll be in touch ASAP. Thank you, Jake

@Dermstore Horrible Customer Service! Impossible to speak to a supervisor. Item arrived with rancid smell. “Supervisor is in a meeting”. Will get back to me in 3-5 days.

@SarahOB922 Hi @SarahOB922, we would very much like to assist further, if you would like send us a message and we will be in touch. - Jake

@Dermstore I already have and you didn’t help!

@Dermstore do you just take people’s money and never ship their product out?!? 12 days since I ordered and it’s still “processing”. 🤔

@SarahOB922 Hi Sarah, our Twitter team would like to help further with this. Can I kindly ask for you to send us a DM and we'll respond as soon as we can. - Jake

@albookgreen @Dermstore Yep! Still waiting and they won’t let me cancel my order. I had to file a claim with my bank.

@robertsontogo @robertsontogo Hello there, I would be more than happy to look into this for you, could you send us a private DM so we can discuss this further? Thank you - Rosie

@Dermstore steals your money. I have a gift card that you cannot use online and have been trying for two weeks to transfer that money into a credit that can be applied to a purchase. Every time I call “your credit will be in your account in 1-3 days” Nothing in my account

@albookgreen Hey Ashley, Can you please send a private message so we can help? Thank you, -Danielle

@SarahOB922 @Dermstore Yep they do! They’ll tell you to keep waiting too..they probably hope you forget so they can keep the money. @Dermstore