Detroit Water DWSD

Our DWSD Customer Service Call Center will be closed TODAY, Friday, April 3 in observance of Good Friday and Easter. You can still report issues by using the Improve Detroit App or call 313-267-8000 (option 4) for water and sewer emergencies.

In 2025, we served more than 213,000 residential accounts and more than 43,000 non-residential accounts. We are proud to continue serving Detroiters with safe, reliable water and sewer services.

Always stay in the flow with City of Detroit emergency notifications by enrolling in Detroit Alerts 365. This system sends Detroit-specific emergency alerts like weather warnings through text and phone calls.

Experiencing flooding on your street? Please ensure catch basins are cleared from debris such as grass clippings and leaves, and submit your concern on Improve Detroit. Our team will investigate whether the catch basins on your street needs to be cleaned further.

Join us at the Michigan Science Center to participate in our children’s book reading events to celebrate reading month! On Tuesday, March 31 to April 2, from 11:30 a.m. to 12:30 p.m. or 12:30 p.m. to 1:30 p.m. for readings of "Wendy the Water Drop" and her flowing adventures.

As the weather begins to transition, You can do your part to help prevent street flooding by ensuring that your catch basins are clear. Keep debris such as trash, grass, and leaves away from catch basins to help reduce street flooding.

In Detroit, lead service lines are most likely to be found in homes built before 1945. Our team works hard for Detroiters to conduct lead service line replacements. Since 2018, DWSD has replaced more than 16,000 lead service lines. Learn more at detroitmi.gov/LSLR

March is reading month! This month, we’re celebrating the power of books to educate, inspire, and connect our community. DWSD's Speaker's Bureau offers in-person reading events for students curious about STEM and our water and wastewater systems.

Happy 313 Day, Detroit! Today we’re celebrating more than an area code – we’re celebrating the people. From the neighborhoods we grew up in to the communities we serve every day, our team of proud Detroiters is committed to delivering safe, reliable water.

Happy World Plumbing Day! Today is a reminder to take care of what keeps water flowing. Doing small things like snaking your sewer line annually and only flushing pee, poop, and toilet paper can protect your pipes and help you avoid unnecessary repairs that drain your wallet.

Happy Employee Appreciation Day! Today, we celebrate the men and women of DWSD, the core of our department! Whether they are out in the field or behind the scenes, their dedication keeps the water flowing and the system running smoothly for our residents.

Don't wait, enroll today! The Lifeline plan has transitioned to Lifeline H2O and has been updated to enroll the most households possible based on current available funding. You can enroll in Lifeline H20 even if you have a past-due balance or if you are enrolled in EasyPay.

Congratulations to DWSD's Director of Finance, LaShanda Davis, and Treasurer, Nicole Howard-Whitsett, on being named 2026 Michigan Chronicle Women of Excellence Honorees! Your dedication and commitment to residents make an impact in our department. Thank you for all that you do!

While we are out doing the big things, it is important for all homeowners to have a source of heat in the home to protect their pipes from bursting. If you are experiencing a lack of water pressure or bubbling water on the streets, give us a call at (313) 267- 8000.

We've recently made adjustments to our requirements, and now residents with arrears can apply for Lifeline H2O! What are you waiting for? Apply now at lifeline.detroitmi.gov or call 313-435-2055

Apply now and get enrolled within ONE day! Lifeline H2O is our updated affordability plan that offers an all-in bill amount of $34 per month. All homes must meet the income requirements and be current with their bill. Apply now at lifeline.detroitmi.gov or call 313-435-2055

Our field service team is working around the clock to keep your water service flowing safely to homes and businesses across the city. Their commitment to residence doesn’t go unnoticed. Report a water issue at (313) 267- 8000 or on the Improve Detroit App.

Cold Detroit winters, spring thaws, and extreme summer heat can lead to breaks in the pipes. If you are experiencing a lack of water pressure or see bubbling water on the streets give us a call at 313-267-8000 or report it on the Improve Detroit App.

Replace your faucet aerators and clean them monthly. It will not only help reduce water usage, but also helps provide cleaner drinking water.

Always stay in the flow with City of Detroit emergency notifications by enrolling in Detroit Alerts 365. This system sends Detroit-specific emergency alerts like weather warnings and boil water advisories at home and on the go.