@krakensupport Hi, I have already replied to your email and requested a refund for my wire transfer, as mentioned in your instructions. Please process the refund as soon as possible. Thank you.
In the email it is indicated that if I want a refund I do not need to do the procedure request
@Dhlan577 Hey! Our team emailed you on Apr 29 with instructions needed to move forward, but they haven’t heard back yet. Please follow the steps and reply to their email when you can so we can continue assisting with your funds 🐙
@krakensupport I don't want to complete the KYC process. As stated in ticket #21083693, you offered to return my wire deposit of 205 EUR to my original bank account. I am formally requesting this refund now. Please process it.
@Dhlan577 Please check the correspondence on that ticket, the team requested an ID and some documentation from you on April 19th in order to proceed, and they haven't heard from you since.