Diana De Jesus

2020, you're so unpredictable 😱

We're ready for day 2 of #ReUp Summit 🔥 @mrbenwinn will be hosting from a small box in the middle of the @CatalystIO office!

"It's not about NRR, it's about NRR efficiency" - @EllieWu_ #ReUp #CustomerSuccess

I am soo PROUD of this right here! If you're gonna say you're community-driven, you have to drop content like this FOR THE COMMUNITY cstemplates.io

@thescottleese what a piece of shit

@LinkedIn 2nd day in a row because I looked at the profiles of the people that want to connect with me + look at open roles for my newsletter. Can I get a break here?

I want this wig!

@JuneAngelides It's the little things 🥺 hope you enjoy your reading time!

Heading to the city tomorrow and I'm so excited about reading an actual book on my commute in 📖

Introducing the FIRST EVER summit dedicated to bringing Customer Success to the Center 🔥 We are bringing together incredible leaders from some of the world's top tech companies to talk about the hottest topics and answer the most burning questions! hubs.ly/Q010B4lt0

Dear CSMs, On our wishlist this year, we’d like for you to check the help center first. Sincerely, Customer Support

Whatever you do... DON'T look at your Chorus/Gong recordings if you need a confidence boost 😳

@taraerobertson classy!

Picking up my kid from school for a doctors appointment when I realized… I’m still wearing my slippers

@MattMyszkowski @success_hacker Congrats and same!

Wow. Just wow. Thank you @success_hacker 🙌🙌🙌🙌

@camilamoreira3_ Por donde andas? Que belleza 😍

@lachlanhardy 😍😍😍 gotta check this out. Thanks for sharing

This week, I purposely turned my calendar into a fucking nightmare. The best todo list IS the calendar. If there’s no time made for it, it won’t get done.

@oluoluoxenfree I know the feeling. Some of my personal things have been the musts of my day like "get kids ready + pick them up" and "lunch". Those things aren't optional.

@oluoluoxenfree More work stuff then personal

Yesterday, during the first few minutes of a call with a customer we literally talked about curly hair maintenance… And that’s on having a diverse team that looks and sounds like your customer. Don’t sleep on this.

Here's a conversation starter for your CS team... Ask your team what "CSM Sentiment" means to them

Wrapped up Startup Week Boston just now! I'm thankful I work for a company that keeps DEI front and center. Shout out to @CatalystIO ❤️