@COWBOYCTRL Hi, should you have missed the opportunity to obtain tickets from the waitlist, please do not hesitate to contact us. We will be glad to assist you with all necessary arrangements.
@chikafujilisa@dicefm@TheParamount_LA OMG THIS IS SO COOL! Idk how to partake in something like this but if you guys ever do another, I’d love to join!
@JM435525349733 We have checked our system and can see that we have replied to your DM, please make sure to check again and reply to it so that we can assist you. Thanks
Pretty ridiculous experience with DICE. They changed the date of Solomun, the moment I found out I contacted support because I have a wedding that day. Their response? “Too bad, the 1-week refund window expired.” Told me to dispute it with my bank. Is this even legal? @DICEFM
@tranceandtranq Hey there, we are very sorry for this situation. Please contact us through this link dice.fm/help so that we can look into this. Thank you very much in advance,
@FRknowssnark Hey there, happy to look into this for you. Please make sure to contact us through this link dice.fm/help and we will be more than happy to assist you. Thanks!
@dicefm hi! i requested a ticket of mine to come off the wait list as i wanted to use it again. got an email saying its been removed from the wait list and back in my account again and then half an hour later got an email that someone bought the ticket and it’s no longer in my
@JH00209234@RaverTots Hey there, sorry to hear about your daughter! Wishing her a speedy recovery. Please drop us a DM or reach out via the app so we can have a look into this for you. Thanks.
Unbelievable. @RaverTots and @dicefm officially refused a refund or even a credit note just as the event started. My daughter is violently ill and contagious, but they’d rather take £53 from a family in crisis than show any compassion. Shameful customer service. #RaverTots#DICE
@JH00209234@RaverTots Hi there! We're so sorry to hear about your daughter. Could you please send us a DM with your email address and phone number so we can directly contact you? Thank you!
@RaverTots@dicefm URGENT: My daughter is severely ill with a stomach virus and we can't make the Liverpool show today. I've emailed hello@ravertots.co.uk—please can you check for Josh Hanger (2 adults, 1 child) regarding a refund or credit? We are gutted to miss it! 🚨🆘
@CharlotteMxrgan@TheO2 Hi Charlotte, Kindly reach out to the O2 app customer support team for assistance. Alternatively, you may visit the box office in person to receive support.
@dicefm
Sort yourselves out. I bought 4 tickets to Olivia Dean for tomorrow through DICE.
Only 2/4 have been transferred to the o2 app. DICE aren't taking any responsibility or giving me a refund. So I've lost £140 for a technical error on their end? HELP! @TheO2
@2FERHOFF Hey there!
We protect fans and artists by requiring tickets to be transferred only through our DICE app, keeping them secure and verifiable. Screenshots or QR copies aren’t accepted. We don’t support resale on other platforms and can’t guarantee the validity of those tickets.
@MilanoEsq Hi Idris, we are very sorry to hear you mistakenly purchased some tickets. Please reach out to us through DM letting us know the email address and phone number linked to your DICE account. Thanks!
Hey @dicefm 🆘 I made a genuine mistake and booked Leeds tickets instead of Manchester. I’ve already attended the MCR show and paid again. Support gave me a canned response, but I’ve now paid twice for the same tour. Can you help a loyal fan out? 🙏
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Music from Superchunk, Cardinals, Alabama 3, PVA, Matt Maltese and more.
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RECORD STORE DAY 2026
#RSD26 arrives tomorrow. Here's all you need to know about the biggest day of the year at Rough Trade (a thread).
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@dicefm i’ll let you lot tell someone theyre tickets are going to me instead, what the FUCK is this BS?! useless fucks. limit of 4, order 2, get this message.
@LiMiiTzOSRS Hey there, sorry to hear about your experience! Please drop us a DM or reach out via the app so we can have a look into this for you. Thanks.