Dina

@HSBC_UK Tried that yesterday. And have had two calls with your call centre. Apparently there is no fix for the authentication issue that keep me on a continuous back and forth loop between your app and a browser to “verify additional security” I’m utterly fed up.

@DinaBloom Hi Dina, if you could please join us in a DM, by clicking the link below, we can take further details and look to support you. Thank you, Aishanie twitter.com/messages/compo…

@HSBC_UK I’m a premier Banking Client who has been with you for nearly 20 years and I’ll be leaving now. Been trying for a week to pay my AMEX and I can’t.

@StarlingBank We will signing up this week! Have heard nothing but good things from others. @HSBC_UK is losing a personal premier banking client and a business banking client!

@DinaBloom Hi Dina 👋 Sorry to hear you've had this stressful experience. We appreciate your interest and we're here 24/7 if you need anything.

@BramleyMoron @HSBC_UK I’ve been trying to make a payment for a week. Have called them twice and no resolution. Utterly fed up.

@HSBC_UK the mobile app can't be used to authenticate a login to the online banking to sort out a problem with the mobile app!

And yes - I am on the latest version of your app. I even deleted it and re downloaded it and went through verifying my passport etc etc and still doesn’t work so hello @StarlingBank Can’t wait to see how you handle my banking.

You’ve messed something up that was working perfectly and seemingly can’t fix it. It’s caused me so much unnecessary stress this week.

@pwrpolitik @Oliver_foster_ I’m fairly sure in that situation the last thing someone thinks to do is white out their phone and take some snaps. JFC

I was on the Huntingdon train. I only know of one attacker, he got on the train from Peterborough. He was black mid 20’s. We ran from the back of the train to the end as everyone was screaming to run, explaining there was somebody stabbing everyone and everything. 1/