Dujuana Keys

@AmericanAir There is no more info

@Do_u_juana We do apologize for the changes to the original schedule and we've responded in DMs with more info.

@AmericanAir You provided absolutely no information. Just directed me to a website!

@DreamsPuntaCana took our money to upgrade only to provide no hot water

@AmericanAir has us at a hotel with no hot water in the shower. How’s that for customer service after cancelling our flight back to the US.

@AmericanAir I replied. You have the wrong flights!!

@Do_u_juana Let's talk some more about this over in DMs, as we've responded. Take a quick glance over when you get a chance.

I paid nearly $2000 for direct flights only to have my flight cancelled and rebooked to arrive 36 hours later through a connection. Awful customer service from the first 2 agents that just hung up. I want my money back to cover missed work and extended childcare! @AmericanAir

@AmericanAir Who is paying to get us back to the airport after bringing us to this hotel?! Sending the bus to pick up over 100 ppl at 10am for a noon international flight is completely reckless.

@Do_u_juana We always expect our team to provide friendly assistance, meet us over in DMs and we'll take a look at what options we can offer.

@AmericanAir Sent. @americanair Please make this right

@Do_u_juana We want to get you home as quickly as we can. Send us your record locator via DMs and we'll see how we can help.

@AmericanAir has canceled our flight home today and can’t say if we’ll make it home tomorrow. Who’s going to pick up my kids from school??!!!! Stranded in the Dominican Republic and customer service hung up.

@CLT_RollerGirls It's going to be a great bout this weekend!!

@Jorfrye r u there?

@CLT_RollerGirls Good Luck and Safe Travels!

well here we go......