Emma Schofield

@virginmedia So it's been over 24 hours and you allegedly have engineers out and your call team are happy to say it's a known fault, but you haven't updated your service pages? You're unable to update a live service status page in 24 hours?? Seems peculiar for a broadband provider...

Sorry to hear that! There could be a few different reasons this has happened. Sometimes our systems with the outage checkers can take a little time to update as things progress! We appreciate this isn't ideal. It may be that you are affected by a known local issue, but it's not fully been raised as an outage yet as not enough customers have reported an issue. It could also be a known issue that is intermittent or not fully an outage. (Such as an SNR / Signal Noise Ratio Issue). Sadly we are a little limited without account access, but if you send us a DM we are happy to take a closer look and offer any further support that we can!

@virginmedia Do you want to explain to me why, when I've spent the last two days on the phone or online chat trying to get an answer as to when you expect to fix yet another area fault, your staff think it's acceptable to end the call when I ask to be put through to complaints?

@virginmedia Your outage checker says nothing is wrong in our area, but your customer service advisers are saying there is an area fault, but you don't know what it is or when it'll be fixed. So which is it? Or are you just picking random excuses out of a hat at this point?

Hi Emma 👋 Thanks for getting in touch. Sorry to hear this feedback about your experience trying to get some support. Any available information we can give out regarding local area issues can usually be found on our outage checkers 👉 virg.in/service or by calling 📞 0800 561 0061. Please let us know if there is nothing showing! Sorry to hear you are looking to raise a complaint as a result of what's happened - we appreciate you must be feeling frustrated! You can either raise one online here 👉 virg.in/makacomp or send us over a DM and we will confirm a few details so we can offer further support. Thanks for your patience in the meantime! 🌞

@NatForde_Leaves You did it! Huge congratulations!!

So today I passed my Viva with minor amendments ❤️❤️ thank you so much to my amazing examiners and everyone else on this journey !!!

Thanks to @GaryRaymond_ and the Radio Wales Arts Show for having myself, @NorenaShopland and @dr_deininger on last night to talk about the 'Woman's Wales?' collection. Brilliant to have this discussion in the week we got our first female @PrifWeinidog. bbc.co.uk/sounds/play/m0…

Huge thanks to @workthewind for a reflective review of 'Woman's Wales?'. It's so important that we keep this discussion going as we prepare to enter a new phase of devolution in Wales, with a new First Minister at the helm.

Lovely to see Woman's Wales? featured in this impressive display of Welsh politics and cultural books! 💪 Thanks @swanseastones for showcasing all of these!

Glad to be invited on to Front Row earlier this evening, to talk about @Museum_Cardiff & the funding crisis in arts & culture in Wales, alongside @LJaneHenderson. If you missed it, you can catch up on @BBCSounds: bbc.co.uk/sounds/play/m0…

Car crash from @GMB presenters. Do they even have researchers on @GMB? I've been interviewed on Wales and #GeneralElection2024 by French and German broadcasters this past fortnight who have far greater knowledge and depth of understanding.

@GaryRaymond_ @BBCRadioWales @georgiaruth Ha! You know me, loves a challenge 😂

Lovely time last night on @BBCRadioWales Arts Show discussing the new Abi Morgan Netflix drama, Eric, and @georgiaruth's latest album. If you missed it, it's available on BBC Sounds now: bbc.co.uk/sounds/play/m0….

A great chapter from my colleague @Oen_C @LTAcademyCU. If you're interested in relationship building, trust and respect in HE and TEL (as well as learning about the Wales Virtual Hospital!), it's well worth a read. Llongyfarchiadau Owen. cardiffuniversitypress.org/site/chapters/…

Copies available from @parthianbooks here: parthianbooks.com/products/woman…

Huge thanks to everyone who came along & made Friday's launch of 'Woman's Wales?' such a lovely evening. Extra thanks to @dr_deininger, @CerithMathias, @Grace_Quantock and @NorenaShopland for the brilliant readings & discussion!

@SW20Chat Thanks so much! Looking forward to chatting again soon!

Congratulations @DrEmmaSchofield - looking forward to you coming back on the #chatnchoons show soon to tell us all about it! #womanswales #author #literature #wales #empower

@CardiffFBC @storyvillebook @parthianbooks Thanks so much for joining us!

Two days to go until the launch of 'Woman's Wales?' at YMa in Pontypridd. I'll be joined by @Grace_Quantock, @CerithMathias and @dr_deininger and we'd love to see you there too! Thanks, as ever, to @parthianbooks and @storyvillebook for hosting!

What if, instead of national service, we prioritise free further education, affordable housing, and cheap, green, reliable energy as standard? Just an idea.

@johndn @EmmaYhnell @EmmajaneMilton1 @LTAcademyCU @WalesGovernance @LauraMcAllister @cardiffuni @cardiffstudents Your support is always very much appreciated!

@DrEmmaSchofield @EmmaYhnell @EmmajaneMilton1 @LTAcademyCU @WalesGovernance @LauraMcAllister @cardiffuni @cardiffstudents Always happy, and very pleased, to support great people, and it goes without saying that YOU are one @DrEmmaSchofield

as seen on Wales Politics @EmmaYhnell @EmmajaneMilton1 @LTAcademyCU @WalesGovernance @LauraMcAllister @cardiffuni @cardiffstudents Link here⬇️ eventbrite.co.uk/e/womans-wales…