Duroflex

No one reveres recovery quite like Virat. That’s why our Olympians at @IIS_Vijayanagar choose Virat’s recommended Duroflex Duropedic mattress to recover & train for the toughest game in the world! Sona 🥇 chahiye toh sona zaroori hai 😴

When the King returns to his home ground, the result is never in doubt 👑 69* (38) @imVkohli

From today till the next 2 months, my daily routine is simple: Work → Rush home → Cricket → Exist.

@amibhat @IIS_Vijayanagar Thank you for sharing the details! Kindly allow us sometime to check on the same. Meanwhile we appreciate your patience and understanding.

@Duroflex_world @IIS_Vijayanagar I have sent you the details

No one reveres recovery quite like Virat. That’s why our Olympians at @IIS_Vijayanagar choose Virat’s recommended Duroflex Duropedic mattress to recover & train for the toughest game in the world! Sona 🥇 chahiye toh sona zaroori hai 😴

@amibhat Thank you for sharing the details! Kindly allow us sometime to check on the same. Meanwhile we appreciate your patience and understanding.

@Duroflex_world I have messaged the details

Pls beware of this brand! Bought a @Duroflex_world bed for ₹20K. After 2 yrs, the side cracked! I offered to pay for repair — they said no because the 1-year warranty is over. Not even a paid service option. Is this how a premium mattress brand treats customers?

@amibhat Hello Ami, Sorry about the experience! Please DM us your order details and contact info for further resolution. Thanks!

I chose the brand as it was reputed for its durability. The bed is being used by my teen and not even 50kgs in weight....wonder what happens if there were heavier people or more than one using this double bed. Makes me totally doubt the product quality of @Duroflex_world

@amibhat @IIS_Vijayanagar Hello Ami, Sorry about the experience! Please DM us your order details and contact info for further resolution. Thanks!

@Duroflex_world @IIS_Vijayanagar x.com/i/status/20374… Such terrible after sales. Beware of this brand

@amibhat Hello Ami, Sorry about the experience! Please DM us your order details and contact info for further resolution. Thanks!

@nitinkant515 Hello Nitin, We sincerely apologize about the delay! Kindly allow us sometime to check on the same. Meanwhile we appreciate your patience and understanding. Thanks!

@Duroflex_world Disappointed with the delay in my order from Duroflex. Order #218133 was expected on 19thMarch 26, but there’s no delivery or update yet.Customer support hasn’t responded either. Kindly look into this issue and provide an update ASAP. #Duroflex #CustomerService

@caayushbiyani Beyond this period, the pro-rated benefit is the applicable resolution. We appreciate your understanding in this matter. Thanks!

Very disappointed with Duroflex. My mattress has developed severe sagging within the warranty period, causing discomfort and back pain. Despite clearly stating in their own policy that post-1 year manufacturing defects can be repaired they are refusing for repair @Duroflex_world

@caayushbiyani Hey Ayush, we’re sorry to hear about your experience and understand your concern.Our team has reviewed your case and processed a pro-rated coupon in line with the warranty terms. As per our policy, repair or replacement options are applicable within the first year of purchase.

@Pawan54299332 Hello Pawan, Sorry about the experience! Kindly allow us sometime to check on the same. Meanwhile we appreciate your patience and understanding. Thanks!

@Duroflex_world Earlier I got mail that I wld be getting 6700, but received only 5200mthng. I raised the issue team says they ddctd 5% bnk dscnt, bt did not communicate it earlier; it is harassment.

I recently purchased "Duroflex Propel 3 Zoned NRG Layer Medium Firm" (Order #210966) was sold by promising that it is dsgnd to relieve mild back pain. my back pain has incrsd. Also, it is advertised as joint pain and stress muscle relief @Duroflex_world

@nitinkant515 Hello Nitin, Sorry about the delay! We would like to inform you that the case manager is actively working on your concern on priority. Kindly wait for an update. Meanwhile we appreciate your patience and understanding. Thanks!

@Duroflex_world Disappointed with the delay in my order from Duroflex. Order #218133 was expected on 19thMarch 26, but there’s no delivery or update yet. Customer support hasn’t responded either. Kindly look into this issue and provide an update ASAP. #Duroflex #CustomerService

@Iamvishalmodi Hello Vishal, Sorry about the experience! Kindly allow us sometime to check on the same. Meanwhile we appreciate your patience and understanding. Thanks!

@Duroflex_world Hi want to return avalon relax chair, sent email, order ID #218693, but only answer no refund policy, not ready to listen product is too big doesn't fit my room,poor customer experience, no service , vague policy.pls resolve

@Iamvishalmodi Hello Vishal, Sorry about the experience! Kindly allow us sometime to check on the same. Meanwhile we appreciate your patience and understanding. Thanks!

@Duroflex_world #duroflex Hi want to return avalon relax chair, sent email, order ID #218693, but only answer no refund policy, not ready to listen product is too big doesn't fit my room,poor customer experience, no service , vague policy.pls resolve

@Shivananda82 If you’d like to go ahead with the return, please reply to the email, and we’ll be happy to arrange the pickup at your convenience. We appreciate your understanding in this matter. Thanks!

@Duroflex_world Issue is not resolved yet. Duroflex not ready to replace faulty mechanism.

@Duroflex_world, can you share Zero wall technology description for Avalon Elite mov.E electric recliner sofa?

@Shivananda82 Hey Shivananda, Apologies for the delayed response, and thank you for your patience. We’d like to inform you that your return and refund request has been processed by our team. As per policy, the refund will be initiated once the product has been picked up.

@Shivananda82 @Raghavadn10 If you’d like to go ahead with the return, please reply to the email, and we’ll be happy to arrange the pickup at your convenience. We appreciate your understanding in this matter. Thanks!

@Duroflex_world @Raghavadn10 Issue is not resolved yet. Duroflex not ready to replace faulty mechanism.

@Duroflex_world Case No. 01512710 handled by Methushala A Very poor support experience from Duroflex. Think before buying. Bought a Spinex Mattress at a premium price. It has severe heat retention and is uncomfortable to sleep on.

@Shivananda82 @Raghavadn10 Hey Shivananda, Apologies for the delayed response, and thank you for your patience. We’d like to inform you that your return and refund request has been processed by our team. As per policy, the refund will be initiated once the product has been picked up.

@Shivananda82 If you’d like to go ahead with the return, please reply to the email, and we’ll be happy to arrange the pickup at your convenience. We appreciate your understanding in this matter. Thanks!

@Duroflex_world Issue is not resolved yet. Duroflex not ready to replace faulty mechanism.