ENGIE AU

Simply Energy is now ENGIE. ENGIE has owned Simply Energy for over 10 years and is one of the largest independent power producers globally. While our name and logo have changed the products and services you receive from us will remain the same. bit.ly/3JhnvRe

@Parrafan @Parrafan Hi Terence, thanks for reaching out. For personalised rate information, please send us a private message via our Facebook page or give us a call at 138808. Our friendly team is available Monday to Friday, 8:00 AM to 5:00 PM. Thanks, Aeriel.

@ENGIE_AU looking at your site to get rates. My head hurts. I cannot find the bloody rates .

@TimCowen2 @TimCowen2 Hi Tim, I apologise for the delay in resolving the overcharge issue for your mother-in-law. Could you please send us a private message via Facebook Messenger for us to investigate the matter further and expedite the resolution process. Thanks, Aeriel.

@ENGIE_AU you overcharged my 97-year-old mother-in-law by more than A$1,000. We’re still waiting to get paid back. Why is it taking so long?

@RobynLiza @RobynLiza Hi Liza, I'm sorry to hear about what you've experienced. We take your concerns seriously and would like to investigate this matter further. Please send us a private message via our Facebook page. Thanks, Aeriel.

@ENGIE_AU dont use these people for anything. They said eqifax check meant i cant get an account. I have the eqifax report excellent (highest) never had issues and engie are not on the report as checking..lies from engie.. now its something else but cant say what…scam

@lestrandtweet @lestrandtweet I can assist further, please PM me with your account number and phone number to enable me to access your account and get you connected with them. Thanks Kristy

Hi @ENGIE_AU team, your online support bot will not connect me to your VPP team or ask them to reach out to me via email, can you help? #EngieAUfailscustomerservice #SimplyEnergywerethedays

@andrew_bakonski Hi Andrew, Please PM me with your Account details so I follow this up for you. Thanks Kristy

@ENGIE_AU one of your tradies ripped up my lawn when he attended to install a smart meter. I opened a case about this 10 days ago and have had no replies. This isn’t acceptable. When will I get a response to come to a resolution to the damage to my property?

@karanj @karanj Can you please PM me so I can look into the SMS's being sent to you. Thanks Kristy

Hey @ENGIE_AU - your URLs in SMS chasing payment look like total scam URLs. Plus I paid yesterday via BPAY, so it's unnecessarily chasing me for a bill I've already paid. WTF mate.

@timmy4885 @timmy4885 The Energy Bill Relief payments will be automatically applied as bill credits. Relief payments will be made in quarterly instalments, starting with your next bill issued after 1 August. thanks Kristy

@ENGIE_AU when are you applying the $75 government quarterly rebate that was due on 1/7/2024 to July bills issued in August?

@trevoryoung @trevoryoung I have sent you a PM on here. Thanks Kristy

@ENGIE_AU Can I DM here Kristy?

Interesting how @ENGIE_AU says 46% of my electricity usage is heating/cooling, yet I don't use electricity for heating (and obvs not cooling this time of year) 🧐

@JonathanBu44022 Hi there, please PM me your account number and phone number so I can investigate your account. Thanks Kristy

@Bobbysox20 Hi Tegan, I'm sorry to hear that. I've responded to your DM for further assistance. Thanks, Tyler. twitter.com/messages/compo…

@ENGIE_AU today is 26 work days, in that time multiple cases closed, no updates without me reaching out first to be told “I’m a priority” but nothing else…. Resolve my case #10056450 or is the @EnergyOmbudsman required? #sickoftherunaround #ivebeenpaitent #justwantananswer

@Just1MoreBrick Hi there, if you have previously requested email and received it in the post, please send us a DM with your account number so we can check how it was changed. You can update your bill delivery method at any time here: engie.com.au/help-centre/bi…. Thanks, Tyler. twitter.com/messages/compo…

@ENGIE_AU why are you now sending me a paper bill and charging me for it???

@kaputTumbleWeed Hi Yugantar, thanks for reaching out. Please send us a DM with more info so we can assist? hanks, Tyler. twitter.com/messages/compo…

@ENGIE_AU Like others have reported my cases are being closed with no resolution comment. Calling CS/chat is a tedious and time intensive process, only to be "Our teams are working on it" No ETA/status update. Any chance I can get an update on 10067888 & 10015160 please? Cheers

@Bobbysox20 Hi Tegan, thanks for your feedback. We'll take this into account for future consideration. Feel free to let us know if you still need assistance or skip the queue and manage your account via our app or get answers fast on Live Chat here: engie.com.au/help-centre. Thanks, Tyler.

Hey @ENGIE_AU please have a listen and reconsider your hold music - it’s positively ear screeching and piercingly awful!

@LoryanStrant Hi Loryan, you may click the link in the 'resolved' email to view our response. If you'd like to send a DM with your case number, I can check further. Thanks, Tyler. twitter.com/messages/compo…

@Drew_Keych Hi Drew, I'm sorry to hear that. May you please send us a DM including the pages you are referring to? Thanks, Tyler. twitter.com/messages/compo…

@ENGIE_AU your web site is a disgrace ... FFS employ some Australian adults to evaluate and point out the many black holes that exist on your web site. As a retired web master 35+ years ... your web site user interface is CRAP.

@gusk Hi Gus, I'm sorry about the troubles with the app. Have you tried deleting and reinstalling the app? We're here to help, please send us a DM with your account details and if possible a screenshot of the error message you're seeing. Thanks, Tyler. twitter.com/messages/compo…

@elyobo Hi there, if you have received a bill addressed to The Occupant, it means we were or we are currently supply energy to your property but do not have you listed as one of our customers. Please send us a DM with the account number and move in date so we can assist. Thanks, Tyler.

@JayWhittaker1 Hi Jay, I'm sorry to hear that. When you change plans, a welcome pack will be issued within 24 hours. Feel free to send us a DM with your account number and more details so we can assist. Thanks, Tyler. twitter.com/messages/compo…

@barbwodecki Hi there, thanks for letting us know. Please check your junk and spam folders. Your previous MyAccount log in details are no longer valid for our new MyENGIE. Re-register here: myengie.engie.com.au/registration. We're here to help, please send us a DM for further assistance. Thanks, Tyler. twitter.com/messages/compo…

@ENGIE_AU I have been sent an email that my final bill is ready but I can't find it anywhere. Usually I got it by email. And I can't update your stupid app. Messaging is not working tonight