Eastern OntarioPower

Your home. But better. Save on Energy residential programs can help improve how your home uses energy and keep things more comfortable all year long. 👉 Learn more at saveonenergy.ca and start applying today!

Starting Wednesday, March 25, 2026, and over the next two weeks, we’re launching our Electrical Safety Awareness Survey. Randomly selected customers will receive an email from UtilityPulse inviting them to take part. Your participation helps strengthen our community’s understanding of electrical safety. Thank you for helping keep our communities safe. Learn more: easternontariopower.com/about-us/custo….

ESA’s Ontario Electrical Safety Awards celebrate exceptional contributions to safety. Winners earn recognition as leaders in electrical safety. Learn more & nominate at ESAsafe.com/SafetyAwards

EOP is proud to renew its partnership with Ontario’s #IESO through marketing its Save on Energy programs available to both residential and business customers. #Gananoque News Release: ow.ly/I16Q50YwQQx Learn more: ow.ly/AF4s50YwQQw

Incentive programs. Free upgrades. Tips. Tools. Save on Energy has everything Ontarians need to be energy efficient! Visit saveonenergy.ca to learn more

If the kids are looking for things to do over #MarchBreak, check out the e-smartkids website. It has fun activities to educate them (and you!) on electrical safety. bit.ly/3HCfRjE #nosafeshock

Environment Canada has issued the following alert - Eastern Ontario Power is currently preparing for a severe weather event. Never approach downed wires as they may still be energized. ow.ly/jPWA50YrQ9Q

Do you know what the safe distance is from a downed powerline? Knowing can be the difference between life and death. Get 8 essential powerline safety tips: bit.ly/318874J

🔐 Protect Your Personal Information Your security is our top priority. Please be aware of fraudulent calls, texts, or emails that may trick you into providing personal information or making payments. Important Reminders: 🚫 We will never request immediate payment via text or email. 🚫 Do not click on suspicious links or respond. ✅ Always verify your account status through our official website or by contacting our customer service team: ow.ly/ArQw50WANXq Secure Payment Options Available: 1️⃣ Pre-Authorized Debit Plan 2️⃣ Online or in-person payments through your bank or financial institution 3️⃣ Telebanking 4️⃣ Credit card payments 5️⃣ Mail-in payments

EOP has partnered with Innovative Research Group to launch an online customer cost of service engagement survey. This is a great opportunity to share your feedback on our preliminary plans for the 2027-2031 period. Customers with an email on file will receive a unique link. If you have not received a unique link, you can access the survey at the following link: ow.ly/OcpO50YphfN. The survey is open to residential, small business, and commercial customers. Your input matters, thank you for taking part! Please noted the following: 🗓️ Survey will Close Wednesday, March 11 🔒 Confidential responses 📱 Watch for updates by email/phone 🎁 Chance to win a $500 prize! (No purchase necessary; EOP employees and immediate family not eligible.)

Update We are pleased to inform you that all power has been restored in the Gananoque area. If you are still experiencing any issues please call 1-844-601-WIRE (9474). Thank you for your patience and cooperation during this Hydro One planned outage.

Update We are pleased to inform you that all power has been restored in the Gananoque area with the exception of approximately 28 customers in the Thompson Cres, Italia Lane & Battersea Dr. The current estimated time of restoration is approximately 30 minutes. If you are still experiencing any issues please call 1-844-601-WIRE (9474). Thank you for your patience and cooperation during this Hydro One Planned Outage.

UPDATE: Planned Hydro One Outage – Extended to 12:00 p.m. Eastern Ontario Power (EOP) is advising customers in the Town of Gananoque that this morning’s planned Hydro One outage has been extended. Hydro One has informed us that additional time is required to complete the necessary system upgrades. As a result, the anticipated restoration time is now 12:00 p.m. This work requires the main electrical feed to Gananoque to remain offline, resulting in a continued town‑wide outage. We sincerely apologize for the extended interruption and appreciate your patience as Hydro One completes this work.

UPDATE: Planned Hydro One Outage – Extended to 11:00 a.m. Eastern Ontario Power (EOP) is advising customers in the Town of Gananoque that this morning’s planned Hydro One outage has been extended. Hydro One has informed us that additional time is required to complete the necessary system upgrades. As a result, the anticipated restoration time is now 11:00 a.m. This work requires the main electrical feed to Gananoque to remain offline, resulting in a continued town‑wide outage. We sincerely apologize for the extended interruption and appreciate your patience as Hydro One completes this work.

Eastern Ontario Power (EOP) is advising customers in the Town of Gananoque of a planned Hydro One outage rescheduled for Sunday, March 1, from 6:00 a.m. to 10:00 a.m. This mandatory outage is required by Hydro One to facilitate upgrades to its system. During this work, the main electrical feed to Gananoque will be taken offline, resulting in a town-wide power outage. Eastern Ontario apologizes for any inconvenience that this Hydro One Outage causes our customers.

Eastern Ontario Power (EOP) is advising customers in the Town of Gananoque of a planned Hydro One outage rescheduled for Sunday, March 1, from 6:00 a.m. to 10:00 a.m. This mandatory outage is required by Hydro One to facilitate upgrades to its system. During this work, the main electrical feed to Gananoque will be taken offline, resulting in a town-wide power outage. Eastern Ontario apologizes for any inconvenience that this Hydro One Outage causes our customers.

Eastern Ontario Power (EOP) is advising customers in the Town of Gananoque of a planned Hydro One outage rescheduled for Sunday, March 1, from 6:00 a.m. to 10:00 a.m. This mandatory outage is required by Hydro One to facilitate upgrades to its system. During this work, the main electrical feed to Gananoque will be taken offline, resulting in a town-wide power outage. Eastern Ontario apologizes for any inconvenience that this Hydro One Outage causes our customers.

Here's a safety reminder: Never stockpile snow or other materials in the vicinity of overhead powerlines. It can lead to hazards such as serious electrical injury or fatal shock. Always stay at least 3 metres away from overhead powerlines.

Eastern Ontario Power (EOP) is advising customers in the Town of Gananoque of a planned Hydro One outage rescheduled for Sunday, March 1, from 6:00 a.m. to 10:00 a.m. This mandatory outage is required by Hydro One to facilitate upgrades to its system. During this work, the main electrical feed to Gananoque will be taken offline, resulting in a town-wide power outage. Eastern Ontario apologizes for any inconvenience that this Hydro One Outage causes our customers.

Change in date to March 1, 2026 Eastern Ontario Power (EOP) is advising customers in the Town of Gananoque that the planned Hydro One outage originally scheduled for Sunday, February 22, 2026, has been rescheduled to the alternate date of Sunday, March 1, from 6:00 a.m. to 10:00 a.m. This mandatory outage is required by Hydro One to facilitate upgrades to its system. During this work, the main electrical feed to Gananoque will be taken offline, resulting in a town-wide power outage. Eastern Ontario apologizes for any inconvenience that this Hydro One Outage causes our customers.