Elsie James

PHL airport electrical outlets in Terminal B are 19th century unreliable. Maintenance anybody?

lyft Lyft makes it impossible to communicate with them in a category other than those on their checklist. If a driver is too flakey for you to enter their car, you can't report that flakey driver because you have no past ride info on them. NO ride was taken with a FLAKEY DRIVER!

@Netflixhelps Netflix sent me an email that a new device signed in to my Netflix account at 10:10AM today in California. Could we be more specific than a state with 40Million residents? Netflix customer service says 'no'

@dsw_us visited Stevens Creek store in San Jose today. Staff needs happy pills in a major way. Nasty.

@dsw_us Dysfunctional DSW website. Most of the time does not recognize username or PW. Painfully forces PW reset to enter website.

@RBReich Same situation with American Airlines, after substantial delay of not even offering credit. Added to insult is injury that the new flight reserved with that credit will itself carry a change fee if later cancelled/rebooked. Gotcha.

United Airlines refuses to give me refunds on 2 cancelled flights. Says I have to take credits against future flights. Anyone else being ripped off like this? As taxpayers we’re bailing out the airline — a double rip-off.

Comcast doesn't care. Drops many times per day phone +internet+TV. Yet bills us with amazing fidelity. Need recourses to back-bill them for undelivered service at 10x the rate they bill us for supposed service. That might motivate them to provide the contracted service.

@comcastcares Comcast drops our connectivity for internet/phone/TV almost daily, but doesn't drop our billing 24/7. How to get credit for the time we DON'T have service? How do we make live contact with a human in North America to fix the neighborhood's spotty connectivity?

@ruffalo_mike @comcastcares Comcast has eliminated its human contact and instead puts the customer in loops of automated support that don't work. Comcast cares? Apparently not.

@comcastcares Comcast DOESN'T care. The inconvenience of loss-of-service day-after-day is compounded by a rare live agent falsely committing to credit our account. We continue to be billed at the same rate as if service were actually being provided. It isn't & we lose income.