Elavon North America

@SoccerWomenPLAY @usbank Hello, thank you for following up on this. I understand that you would like an update regarding this matter. We are happy to review this with you to see how we can help. Please send us a DM with your phone number and we will gladly call. All the best. ^Ray

@elavon Did @elavon @usbank ghost me after the corporate relations rep called to tell me my issue of overcharging would be escalated? Just curious. 👀 I'm a nice person and very small business, and this is the worst experience I've ever had. #elavon

Anyone else get #swindled by @elavon with DOWNGRADE merchant transactions charging over 4% when signed up with @Costco for 1.9%? 20 hours of tech and funding dept support calls over 5 mos. Still being gaslit. Even using their gateway Converge, thousands in extra fees. #smallbiz

@SoccerWomenPLAY Thank you for letting us know you have sent us a direct message. We can confirm we have received your message and will continue to communicate there. Sincerely, ^KT

@elavon Sent a DM to your account with requested information. You'll see a long list of communication with my sales rep, account rep, tech support, funding support, Converge support.

Hello, Lisa. We understand that you are frustrated by our service. We never want a customer to feel this way. If this is in regards to a personal experience please feel free to send us a DM with any details about the matter. We would love to learn more and help in any way that we can. All the best, ^Tevin

@elavon @TCBmag Your not supporting your customers here at home!

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That is a great question, Noé. Thank you for reaching out about this. This appears to be a legitimate email. If you have any questions regarding information that is required of us, please feel free to reach out to our Customer Service Department by dialing 800-725-1243. All the best. ^Ray

@elavon Do you guys usually send these emails or is this a phishing email I should look out for. Thanks.

Hello again, Lisa. Thanks again for reaching out about this. We understand the importance of having equipment that is fully functional for your business. We are still happy to review this with you to see how we can help. Please send us a DM with your phone number and we will gladly reach out. All the best. ^Ray

@elavon @TCBmag Ray, ive been going thru this since Nov 25, new machine sent, it took 8days to receive? Business can't go 8days, then you sent faulty equipment. yeah Elvalon did this....I just want my money back!!

Thank you for reaching out about this, Lisa. It is concerning to hear that this was your experience. We are happy to review this with you to see how we can help. Please send us a DM with your phone number and any other information that you would like to add, and we will gladly reach out. All the best. ^Ray

@elavon @TCBmag yes, I start long process of trying get my money back, I have to listen to customers service tell me how sorry they are, then tell me about there surgery. it's really sad how its being run now!!

Thank you for reaching out about this, Lisa. We understand the impact that fees can have on an account. Our Customer Service Department would be happy to review this with you to see how we can help. They can be reached by dialing 800-725-1243 and are open 24/7. I hope this gets resolved swiftly. Warm regards. ^Ray

@elavon , why are you charging me fees when you don't fix my processing , this can't be right for me the customers

Hello there, thank you for taking a moment to leave us a comment. We understand you are having a difficult time reaching our account manager. We certainly understand the importance of being able to access your account manager timely and want to ensure you receive the assistance you're needing. We'd be glad to have an ambassador contact you directly and assist with escalating your concerns appropriately. To have an ambassador reach out to you, please send us a direct message with your name, Merchant ID (MID), phone number and time zone. If immediate assistance is needed with your account, please contact our Elavon Merchant Services team at 800-725-1243. Best regards, ^KT

@elavon why have I not been able to connect with my “account manager” for months? They are always out of office when I email. You do seem to have a generous PTO package for your account managers.

@lisabozarth79 We understand the stress a situation like this can cause. If you would like to speak with us about your experience in more detail, please feel free to send us a DM with any additional details about your situation as well as your phone number and time zone. All the best,

@elavon really. how can a restaurant do w/out machine...? why wouldn't elvalon ship overnight...crazy?

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@lisabozarth79 We appreciate your additional response. Payment processing systems are typically mailed within 1-2 business days, unless overnight shipping was paid for during your request for a new machine. We hope this helps. Sincerely, ^KT

@elavon im asking you, they can't answer that questions...For Business, how long does it take get new machine to customers? do you overnight to customers? Specialist couldn't answer..

@lisabozarth79 Hi there, thank you for taking a moment to leave us a comment. We understand you are inquiring about turn around time frames. To discuss your inquiry with a specialist, please give our Elavon Customer Service team a call at 800-725-1243. Thank you, ^KT

@elavon Hey, when our machine down, whats turn around time getting new one up and running?

@lisabozarth79 Hi Lisa, thanks for reaching out. It sounds like you've had a poor experience, and we want to learn more so we can help. Please send us a DM with your phone number and merchant ID, and an Ambassador is happy to contact you. Kindly, KC

@elavon Hey TJ....still no credit card machine working....been down since Nov 5th...I like send email to managers on how im being treated as 25yrs customers...can you give me email. so I can notify a manager...

@nt3259 @usbank Thank you for taking a moment to share your experience with us, Nick, We’re happy to review this with you to see how we can help. Please send us a DM with your phone number and merchant ID, and we will call you directly to assist. We look forward to hearing from you. Kindly, KC

@usbank Stop these nonsensical posts about being overdue you got my payment case closed any late fee chargers will not be paid in America we use a24 hour clock not a 12 hour one

Good evening, David. We understand that you received a email from us but did not apply for a payment processor. We understand the uncertainty a situation like this can cause. To speak with someone about the issue you can call our Customer Service team anytime at 1 (800) 725-1243. You can also send us a DM with any addition information about the situation as well as your phone number and time zone and and an ambassador will reach out to you. Thank you, ^TJ

@elavon one of your idiot employees emailed me out of the blue to say my practice was denied for credit card processing. I did not ask you to process my credit card payments and I am forwarding the email thread to the attorney general.

Good evening, Lisa. We understand that you are having issues with your payment processing machine and have not gotten the assistance that you've needed. Please feel free to send us a DM with any details about the situation as well as your phone number and time zone. We would love to learn more and help in any way that we can. All the best, ^TJ

@elavon Ty, its been wasted day, no help, I was sent old outdated machine won't pair w new phone, I run clinic, I need my machine. no one will help...one customers lady said...just run cards manually....thats more money for customers, I don't run my business that way

Good afternoon, Lisa. We understand that you are having issues with your payment processing machine and have not gotten the assistance that you've needed. Please feel free to send us a DM with any details about the situation as well as your phone number and time zone. We would love to learn more and help in any way that we can. All the best, ^TJ

@elavon credit card machine gotta work, mine down 8days no help

Thank you for taking a moment to share this feedback with us about your attempts to process a payment, Josh. In these circumstances we usually suggest working directly with the merchant to discuss options for processing the payment. If additional assistance is needed with Elavon products or services, please DM us or call 800725.1243 to speak with our support team. Kindly, ^RB

@elavon @CA_DMV the credit card payment page reports a CC decline when my name includes a hyphen. You need to a) accept reasonable special chars and b) provide better error messages when the decline is not bank related. See also: kalzumeus.com/2010/06/17/fal…

Hello, Chris thank you for reaching out. We would still like to speak with you to see how we can assist. If you would like to do so, send an email with your phone number and reference number 48274 to askusbank@usbank.com . An Ambassador will be in touch directly. All the best, ^jb

@elavon 12 emails numerous phone calls and despite you apperantly not holding any information on me. I have cancelled my account machines have been sent back. Appalling service, I'm still recieving emails and calls from you

Worrying when one of the largest card processing services can't find your details despite having processed transactions for you for a long period if time @elavon #CustomerServiceFail