Emily Kemp 🇺🇦

Businesses often focus on meeting customer needs, but what about employee needs? @Hyken looks at why it’s important we make the same effort for our employees, after all good #EX equals a great #CX sprou.tt/1TEEEhS3nMw

Please mind the gap! Techaisle’s latest research suggests that investments in modern UC solutions can help close the gap between employee and employer perceptions of #hybridwork. Check out @Daren_finney blog: bit.ly/3BE1DfO   #Mitel

So sad RIP #QueenElizabeth what a life of service to many she has lived, a true inspiration, and role model.

@nriggott @Mitel I know if the experience I receive is consistent and positive, regardless of how I engage with them or location, I’m more likely to return to that brand and be a repeat purchaser. #Hybridshopping #EX #Mitelchats

Q10: As retail consumers we now utilize both online capabilities as well as going in-store, potentially for one purchase, e.g., research online and then pick up in-store. How can #EX play in both these scenarios and why is it so important? #MitelChats #HybridShopping

A8: Interactions we have with employees help shape our perceptions of a brand. A negative conversation can mean the difference between a repeat purchase or not. #Mitelchats

@Mitel A7: I think it will help organisations as they can look across the business rather than it maybe being just a couple of areas of the business. #EX and #CX are so inextricably linked why would you not have a Chief Experience Officer! #Mitelchats

Q7: Would you employ a Chief Experience Officer to head up transformation of not just your customer experience but also your employee experience, too? #MitelChats

@nriggott 100%

A6: I think it’s probably mixed experiences. Organisations need to really listen to their employees and not just pay lip-service to conversations around work/life balance and emotional wellbeing. #MitelChats 1/2

A6: Sincerity is just as important as empathy if leaders are to gain the trust of their teams. #MitelChats 2/2

@nriggott @Mitel It’s definitely something I’d pay more attention to in the future, I wonder if the % will go up even more #MitelChats

Q5: How do we support staff in ways that tangibly improve their lives? #MitelChats

A5: Support employees on setting boundaries (e.g., times they are online) and realistic deadlines can go a long way to helping achieve balance and wellbeing #MitelChats

@ShellyKramer @Mitel Especially if its not all disparate, if its in one solution its so much easier to stay connected #MitelChats

A4 IMO, good equipment makes a world of difference re staying connected in a virtual world. #videoconferencing systems #phonesystems etc. - great equipment makes for great experiences all the way around #mitelchats #mitelinfluencer @mitel

@channelman Accessibility to management and being available is key #dontleavemeonunread

A4: Like we offer our customers an omnichannel experience, we must also offer our staff various methods of communication and collaboration e.g., WhatsApp or chat #MitelChats

A4: 100% agree, those leaders who genuinely demonstrate empathy, listen and provide support are ones we’d all want to work for. I think it evokes not just loyalty but a desire to work hard for that leader. #Mitelchats

@nriggott @Mitel #Powerskills #digitalupskilling It was interesting to see they rated Technology Use as an area people need to grow in the future #MitelChats

Q3: How can you digitally empower your workforce? #MitelChats

@SueBowkett @Mitel Agree its like second nature now to work from home and I know i don't miss a commute! #Mitelchats

@Mitel A1 I've heard of a few people who've left their long-term jobs because they won't allow them to continue to work from home. They have seen it's possible so going back to the office full time is not attractive. #worklife balance #MitelChats

Ok, off we go! Q1: More workers expect increased flexibility in their current and future roles. Why is it important for businesses to take these expectations seriously? #MitelChats

A2: For talent leaders, and all leaders, it’s not only attracting and retaining, but also ensuring employees don’t burnout. Diaries need to adjust now people may travel to meetings or offices, that time that may once have been spent on a video call. #MitelChats

@nriggott I like that #workspacenotworkplace

A1: Plus, a happy workforce can make for positive interactions with customers too. #Mitelchats #EX #CX 2/2

A1: If companies want to attract and retain talent, they need to take these expectations into consideration. It can benefit them as no longer does geographical location limit the resource they can tap into. #Mitelchats #Hybridworking 1/2