Emily Kemp 🇺🇦

1K posts

Emily Kemp 🇺🇦

Emily Kemp 🇺🇦

@EmilyKemp1

Katılım Mayıs 2011
542 Takip Edilen224 Takipçiler
Emily Kemp 🇺🇦
Emily Kemp 🇺🇦@EmilyKemp1·
Businesses often focus on meeting customer needs, but what about employee needs? @Hyken looks at why it’s important we make the same effort for our employees, after all good #EX equals a great #CX sprou.tt/1TEEEhS3nMw
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Mitel® Official
Mitel® Official@Mitel·
Q10: As retail consumers we now utilize both online capabilities as well as going in-store, potentially for one purchase, e.g., research online and then pick up in-store. How can #EX play in both these scenarios and why is it so important? #MitelChats #HybridShopping
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Emily Kemp 🇺🇦
Emily Kemp 🇺🇦@EmilyKemp1·
@Mitel A7: I think it will help organisations as they can look across the business rather than it maybe being just a couple of areas of the business. #EX and #CX are so inextricably linked why would you not have a Chief Experience Officer! #Mitelchats
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Mitel® Official
Mitel® Official@Mitel·
Q7: Would you employ a Chief Experience Officer to head up transformation of not just your customer experience but also your employee experience, too? #MitelChats
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Emily Kemp 🇺🇦
Emily Kemp 🇺🇦@EmilyKemp1·
A6: Sincerity is just as important as empathy if leaders are to gain the trust of their teams. #MitelChats 2/2
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Andy Grant
Andy Grant@channelman·
A4: Like we offer our customers an omnichannel experience, we must also offer our staff various methods of communication and collaboration e.g., WhatsApp or chat #MitelChats
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Emily Kemp 🇺🇦
Emily Kemp 🇺🇦@EmilyKemp1·
A4: 100% agree, those leaders who genuinely demonstrate empathy, listen and provide support are ones we’d all want to work for. I think it evokes not just loyalty but a desire to work hard for that leader. #Mitelchats
Mitel® Official@Mitel

Q4: According to the 2021 EY Empathy in Business Survey, 89% of respondents agreed that empathy leads to better leadership and that it also creates more loyalty among employees. How can leaders stay connected to their teams in a virtual world? #MitelChats

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Sue Marsh
Sue Marsh@SueBowkett·
@Mitel A1 I've heard of a few people who've left their long-term jobs because they won't allow them to continue to work from home. They have seen it's possible so going back to the office full time is not attractive. #worklife balance #MitelChats
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Mitel® Official
Mitel® Official@Mitel·
Ok, off we go! Q1: More workers expect increased flexibility in their current and future roles. Why is it important for businesses to take these expectations seriously? #MitelChats
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Emily Kemp 🇺🇦
Emily Kemp 🇺🇦@EmilyKemp1·
A1: If companies want to attract and retain talent, they need to take these expectations into consideration. It can benefit them as no longer does geographical location limit the resource they can tap into. #Mitelchats #Hybridworking 1/2
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