Empire Today®

@mrjsahakian We understand your frustration and apologize for the inconvenience this has caused. We want to make things right. We’ve located your mother's account, and we’ll be in touch with her soon.

@EmpireToday My mom has called twice and still no call back. First time supposedly called but never did, Got caller ID and answering machine. Now still haven't call, it's been over 2 days

@Michael_Coyle73 Thank you for bringing this matter to our attention. We'd like to look into your concerns ASAP. Please direct message us your account information for further assistance.

#EmpireToday Day 4 of waiting for waiting for Empire to call me back and fix this step. My dog just fell down the stairs because it popped out again - and I need to keep putting it back because of the nail on the wood I stepped on already

@LaurenPorr Lauren, you have every right to be upset, and we understand the inconvenience this has caused. We’re so sorry for this and would like to make things right. We’ve located your account, and we’ll be in touch with you soon.

@EmpireToday Maybe you can explain why my job got pushed off one day, then the day after, pushed way out to the end of the day (like after 5:30 pm), wasting my entire evening as if I have nothing better to do than wait for you to get a job done that I really needed done.

@ellenjburke Customer experience is our number one priority and we sincerely apologize for your experience. If you wish further assistance please message us at customerexperience@empire-today.com.

#flooring @EmpireToday If you need flooring, though the product is beautiful, the customer service stinks. I do not recommend them.

@JoncasMatthew We hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. Please email us with your contact info at customerexperience@empire-today.com, and we'll get in touch with you as soon as we can.

@EmpireToday your Company should be ashamed Of how they treated us a client. Installing defective flooring and then not standing by your product. I will never use your company again and will warn others not to use you. Highly disappointed.

Wide planks. Bold grain. Waterproof strength. 🌊 Meet Wild Legends Slate. Style and performance in every step. #EmpireToday #homerenovationideas #loveyourhome

@Rosemar47360256 Thank you for bringing your concern to our attention. We regret to hear about your experience, and would like to know more. Please DM us your account and contact information for further assistance.

@EmpireToday what a horrific experience with your poor excuse of a company and “managers” that are taught to lie. “Installers” that have zero sense of urgency and lack basic carpentry skills. $20k job I would have been better off going with a local small business with integrity.

Bring rustic charm home ✨ Wild Legends Ash combines the timeless look of hardwood with the easy-maintenance & durability of luxury vinyl plank. #EmpireToday #HomeInspo #FlooringIdeas #ModernHome

From morning meetings to movie marathons—your floors see it all. Choose durable, stylish flooring that keeps up with every hustle & every hop. With Empire Today®, performance meets polish. empire.today/3GIkITr #EmpireToday #HomeInspo #HomeTrends #homeflooradvantage

Tired of playing hide-and-seek with flooring help in a giant warehouse? Try Empire Today's Home Floor Advantage™ — real advice, in your living room, without the “aisle 14 anxiety.” No guessing or hauling planks in your trunk. Just flooring that fits. #HomeFloorAdvantage

@laSerenissima20 We'd like to assist you right away. Please email us at customerexperience@empire-today.com with your contact info so we help you as soon as possible.

@EmpireToday Need to cancel appointment set for July 16 btwn 1-3PM. I tried to call, but I just got elevator music, so I tried using your appointment app on your website to cancel. NEED TO CANCEL!

When life gets splashy, make sure your floors are ready for it. From soaked pups to surprise spills, not all floors handle moisture the same way—but we've got options that do. empire.today/44qT1HR #EmpireToday #designdecisions #waterproof #bathroominspo #EmpireTodayFloors

Same jingle, different decade. If you know the number by heart, you’re officially part of the jingle generation. empire.today/44t7iE5 #EmpireToday #ThrowbackVibes #FlooringFlashback

Some floors turn heads. Others just turn into a headache. Invest in floors that make a lasting impression—for all the right reasons. With Empire Today®, professional installation means no surprises… just stunning results. empire.today/4kBhHlR #EmpireToday #HomeGlowUp

Flooring fact: what’s underneath matters just as much as what’s on top. Underlayment may be out of sight, but it’s a total game-changer—cutting down noise, boosting comfort, and helping your floors last longer. Now you know & your floors will thank you. empire.today/3ImhBRL

@BiffoSD We know your time is valuable and sincerely apologize for the inconvenience. We want to resolve this promptly. We've located your information and will contact you soon to fix this.

Don't trust @EmpireToday They suddenly backed out of appointment for tomorrow, expect us to reschedule our whole next week to satisfy their installation. VERY poor customer service. Come on, man!

One house. Multiple vibes. Which room feels like you? empire.today/4euwXiS #EmpireToday #mycozyhome #homevibe #homevibes

Spaghetti night or floor durability test? 🤔 When you’ve got little ones, messes aren’t a maybe—they’re a guarantee. That’s why parents are searching: “Best Flooring for Kids” (and we’ve got the answer). empire.today/44v3aSu #EmpireToday #kidfriendly #familyfriendly

@maryannking2008 maryannking2008, it’s disappointing that you’re not satisfied. Please contact us at customersupport@empire-today.com.

DON'T USE EMPIRE FOR FLOORING THEY ARE JERKS MY DOORS WONT FIT BECAUSE GUY CAME TO QUOTE NEVER TOLD ME SENT AGEEMENT WENT TO SPAM THEY ARE NOT GOOD PEOPLE NEVER GOT PAPER WORK NO PRINTER TXT ASSHOLES

@de1ano17ly For faster assistance please email us at customerexperience@empire-today.com

@EmpireToday Can’t DM you because you don’t follow me and I’m not going to pay for premium to discuss these issues. Please DM me ASAP…

@EmpireToday 3 different calls to your company about our order. Not a single call back. 1) raised price post contract, 2) no feedback on stair nose provided / tripping hazard questions, 3) installer asked for asbestos testing and 0 guidance - maybe respond here or let’s cancel?