Yu Energy

@paulpsweeney Hi Paul, We apologise for the inconvenience. Could you please DM us your account number, business name and best contact number so we can investigate this further and contact you with details. twitter.com/messages/compo…

@EnergyforYu just bought a property that was with you guys, got the electric bill for the first month with a standing charge of £4.20 a day. That’s £126 per month to be connected. No call about a contract. How do you get away with this!!!!

@handyman_neil @EnergyOmbudsman In the meantime, we kindly ask if you could take down the video of our engineer while we carry out this investigation. We’ll make sure your concerns are fully reviewed and addressed as quickly as possible.

As God as my witness, @EnergyforYu has been the last in a long line of gang stalking. It is incumbent upon the @EnergyOmbudsman to investigate this seriously. Any authority should investigate what’s truly gone on here, I’m happy to provide all evidence with open arms.

@handyman_neil @EnergyOmbudsman We’re sorry for the frustration this situation has caused. To investigate further, could you please share your account number, business name, and best contact number with us via direct message? Once we have these details, we’ll investigate immediately. twitter.com/messages/compo…

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@handyman_neil I'm really sorry to hear about your experience and understand how frustrating this must be. I can assure you that we take matters like this seriously. To help us investigate could you please DM us your Business Name, Account Number, & best contact number? twitter.com/messages/compo…

Up to date on DD’s paid promptly, this energy company is actually trying to get a court order with zero communication with me, no issues of payment, and now cutting me off chat so I can’t discuss account. @EnergyforYu I’ll have your meter torn out and run a generator, no sweat!

@handyman_neil Hi, I'm very sorry to hear this. To help us investigate this, please could I get your account number, business name, and best contact number and I will get a member of our customer care team to call you. twitter.com/messages/compo…

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@flashtimepiece Hi, we're really sorry to hear about your experience. This is certainly not the level of service we aim to provide. Please DM us your account number, business name and best contact number so we can investigate this for you. twitter.com/messages/compo…

Have energy tariff with @EnergyforYu tried to make changes to name on account, told don’t know if they can do it and will call me back, in the meantime without my knowledge they proceed to make a new contract with ridiculous fees of over £400 for 1 months energy do not use them!

@Glynrhian Sorry for the delay in responding, your message went to our request folder and was missed. I’ll now forward your message to our Complaints Team for review, and someone will be in touch to assist you. Apologies again for the inconvenience.

I did this and still no joy @EnergyforYu

@Glynrhian Hi Rhian, I'm so sorry to hear you're feeling frustrated. We'd like to look into this request for you, could you please DM us your account number, business name, and best contact number? We'll review your account and get back to you as soon as possible. twitter.com/messages/compo…

Having terrible trouble with @EnergyforYu - I wouldn’t recommend switching to these people! I don’t want a smart meter. I just want to remain on my perfectly good readable meter and just pay a reasonable tariff🤷🏼‍♀️

@Lchn93 Hi, sorry you're having issues with the portal. Please can you DM us with some further details and we can look into this for you. twitter.com/messages/compo…

@EnergyforYu I try to make appointments through your online booking portal to install gas smart meter, but it came up with an error message, Can you check if the appointment has been booked successfully?

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@sammyhilton2003 Hello, We sincerely apologise for the delay in resolving your issue. Please DM us your account number, business name, and contact info, we’ll escalate this and have an agent reach out to you as soon as possible. twitter.com/messages/compo…

@EnergyforYu 3. All I want is to pay what’s ACTUALLY owed, close the account & move on. Instead, I’ve faced broken promises, negligence, & total disregard. DO THE RIGHT THING. Fix this now. #CustomerServiceFail #YuEnergy #BillingScandal #Accountability

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@diezel_21 Hi Kristoffer, sorry to hear about this. Please could you DM us with your account number and best contact number, and I will look into this for you. twitter.com/messages/compo…

@EnergyforYu is there anyone I can get in contact with Can never ever get through on phone and need to discuss my account

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