Enso Connect

48 hours ago... 3 VAs answering guest messages 9 to 5. 24 hours ago... 1 AI agent handling 60% of those messages, 24/7. Here's how we got there. A client came to me at the #ShortStaySummit by @staa_uk wanting to turn on #AutoPilot in #EnsoConnect but wasn't sure where to start. 20 minutes. That's how long it took to walk through their #MessagingStyle and #policies, and pick the topics they felt safe launching with. It went that fast because their #KnowledgeBase was already 70% complete, and we'd already scanned years of their past messages to build their tone and policies for them. We flipped the switch. Next day, nearly 60% of their #GuestMessages were fully #automated. That's what results look like. An #AI teammate that knows your properties, your voice, and your policies. Shows up 24/7 so your team doesn't have to. Next up: turn on more categories, layer in more policies, and let the AI run beyond guest messaging. #HospitalityAI #AirbnbHosts #VacationRentals #ShortTermRentals #GuestCommunication #HospitalityTechnology

At the start of 2025, we set out to build the AI team member for hospitality operators. The idea was simple: If you use Enso, you’ve effectively hired an automation teammate. So we built EnsoAI AutoPilot V2 — an AI that could message guests, follow policies, and handle conversations like your team would. Sounds simple, right? It wasn’t. Here’s what actually happened 👇 When we gave the AI too much freedom, it worked like Anchorman’s quote: “60% of the time, it works every time.” When we tightened the guardrails, it worked 100% of the time… but only for 10–15% of messages. And when mistakes happened, hospitality pros shut it off instantly - to protect their brand. That’s when we realized the real problem wasn’t the model. It wasn’t even the rules. It was the training data — the invisible knowledge that makes humans “get it.” So we made the training part of the workflow. No friction. If we detect a conflict, we surface it. If we find missing context, we suggest it. You just approve — and it learns. As we rolled this out, the results compounded: 18% → 42% → 64% → … message acceptance 10% → 28% → … AI automation rates…and climbing. So what we’ve learned from this? Building AI is only the first step. Training AI is hard. Designing a user experience that teaches AI while you work AI isn't just a feature you toggle on. Done right, it becomes a trusted teammate. Want to see what reliable hospitality AI looks like? Let’s connect. I’ll show you what it’s capable of. #VacationRentals #ShortTermRentals #HospitalityAI #HospitalityChatbot #GuestMessaging

The Evolution. Let me break down what just changed - not just for @EnsoConnect, but for the entire #HospitalityIndustry. In the beginning, #chatbots were a novelty. They handled “Hi!” and “Thanks!” and saved a few minutes here and there. But for anything more complex - it was💥 Risky. Then came #ChatGPT. Everyone rushed to wrap it in an interface and call it their own “AI assistant.” We did too - it was smarter, more conversational, more “human.” But let’s be honest… it still felt like a #chatbot with better vocabulary. That era’s over. Today, we’re not releasing a chatbot. We’re releasing a team - powered by #MultiAgentAI. Each agent in #EnsoAI #AutoPilot has a job. It doesn’t just answer. It reasons. It cross-checks data. It takes action - like a real team member would. Here’s the difference: 🧠 Chatbots are reactive. They wait. You ask. They answer. 🚀 AutoPilot is proactive. It knows where the guest is in their journey. If they haven’t verified their ID, it won’t send check-in instructions. If there’s a conflict in your content, it flags it - and fixes it. If something needs a human, it calls in our #CoPilot to handle it. This isn’t about replacing people. It’s about building a system that works with them. We built #EnsoConnect around guest experience, not gimmicks. We skipped the chatbot phase on purpose. Because we knew something better was coming. And now, it’s here. EnsoAI AutoPilot + CoPilot = your virtual AI team for hospitality. If you want to see what real #AITeamwork looks like, message me. I’ll show you what it’s capable of. #VacationRentals #ShortTermRentals #HospitalityAI #HospitalityTechnology #GuestCommunication

Here's an interesting STR Industry Pulse Report from @Guesty. Winning #ShortTermRental operators are redefining efficiency. It's not about cost-cutting - it's about leveraging smart automation to win where it matters most: reviews (through the guest experience). Here are 6 main data points and takeaways👇