Erie Insurance

@Love2066854977 Thanks for reaching out. Could you private message us your claim or policy number? Though we can’t make any promises about the resolution of your claim, we can make sure your feedback gets heard by the right people.

@erie_insurance Really disappointed with Erie Insurance. Their insured hit my car and fled. I identified the driver, filed everything, and it’s been 2+ months with ZERO updates. I’ve called multiple times—no response. This is unacceptable. Please address this ASAP.

@sahgma Saturday from 9 AM to 4:30 PM (EST). You can also reach out by email to customer.care@erieinsurance.com. 2/2

@sahgma We're sorry that you're having difficulty with setting up Multi-Factor Authentication. It sounds like it would be most helpful to get you in touch with our Customer Care department. Representatives are available at 1-800-458-0811, Monday-Friday from 8 AM to 7 PM (EST) and 1/2

@erie_insurance I'm trying to log in to my account but I am required to set up two-factor authentication and I haven't received a code after trying three times. Please assist. Customer Service is closed at this time.

@lizshrum Hello, we're sorry to hear about your experience and would like to look into this. Can you please send us a direct message with additional information, including a claim or policy number? Thank you.

No you are not. I just dealt with two of your employees, they could not have been more rude and disrespectful and completely unprofessional. Terrible experience and we were dedicated customers and very loyal. There was no reason for me to be treated with complete disrespect from jump. That was abusive.

Much of our footprint was impacted by #HurricaneHelene. We stand ready to support our agents working to help those affected by the storm. Begin your claim here: erieinsurance.com/support-center… We appreciate your patience as our agents and claims teams work to answer your calls. 💙

@TallBlondeGuy (EST) and Saturday from 9 AM to 4:30 PM (EST).

.@erie_insurance Am I reading your terms and conditions policy correctly? Does it say that in the event of a data breach I wouldn't be able to join in a class action lawsuit? Am I able to opt out of this so I can pay my bill online?

@TallBlondeGuy We apologize for the issue you are having with your online account. It sounds like it would be best to get you in touch with our Customer Care Department to assist you further. Customer Care representatives are available at 1-800-458-0811, Monday-Friday from 8 AM to 7 PM 1/2

@ales927 Hi, Amy. We apologize for the inconvenience and would like to help. Could you please Direct Message us with your claim number, so we can further assist? Thank you.

@erie_insurance had to file a claim for one of your insured hitting my car and now nobody reaches out to me or replies...

@NeumieAwards Hello, we're sorry to hear you're having trouble reaching your adjuster. Can you please send us a direct message with your claim number so we can look into this? Thank you.

@erie_insurance no one has called me back for WEEKS about my claim. The guy I talked to at the start has never once returned a call. Your automated phone system doesn't respond to any touchstones.

@ccplocked0ther1 Hello. We apologize for the frustration caused and would like to help. Could you please Direct Message us with your claim/policy number and more details? Thank you.

@erie_insurance Supposedly I have an update for my claim. When I called some guy rudely told me they’ll try to get back in touch with me within 24 hours and when I called the IT department like the error message said that guy got an attitude and said wrong number and hung up

@Kimberl13268488 Hi, Kimberlee. We apologize for the frustration caused and would like to help. Could you please direct message us your claim or policy number? Though we can’t make any promises about the resolution of your claim, we can make sure your feedback gets heard by the right people.

@erie_insurance Did your Cyber Security attack make you turn on your clients. You’re burying your agents and your customer service is treacherous. I have a claim that will be subrogated and you are nickle and diming my rebuild. JUST AWFUL

@DaingenKeltoi customer.care@erieinsurance.com. 2/2

@DaingenKeltoi Hello. It sounds like it would be most helpful to get you in touch with our Customer Care department. Representatives are available at 1-800-458-0811, Monday-Friday from 8 AM to 7 PM (EST) and Saturday from 9 AM to 4:30 PM (EST). You can also reach out by email to 1/2

Hey, @Erie_Insurance: You haven't posted anything in over a year; are you still in business? Also, your "Contact Us" web page offers the options shown in the screen grab below, but doesn't provide any way for the customer to explain what the problem is. What's up w/that?

@CrankyNerdGirl current options available now. For additional help and FAQ's please visit: ow.ly/Amt02000qjK 2/2

@CrankyNerdGirl Hello. Thank you for reaching out. We understand and apologize for the frustration. At this time, SMS is not a Multifactor Authentication (MFA) option but this option will be coming soon. Once SMS is available, you will be able to switch your MFA method to SMS from one of the 1/2

@erie_insurance Your new multifactor authentication system is insane. I am not installing an app or giving you my biometrics. Immediately add an option to text or email me a code like every other MFA system for every other serious brand. No mobile access is a deal breaker.

@Iam1ru67 Hello. We apologize for the delay and would like to look into this for you. Can you please send us a DM with your claim number? Thank you!

@erie_insurance Just to make sure that I have your attention. Your adjuster said 3 days and he would contact me and I emailed him and another 6 days have passed and no phone calls, what is the deal with that?

@vol_fir Hello. Thanks for reaching out. We would like to look into this and further assist. Could you please Direct Message us with your claim number and name so we can ensure we have the correct claim? Thank you.

@erie_insurance why does it take so long to hear from an adjuster for a homeowner’s claim? It’s been over 3 weeks and no response on our claim yet

@davidhsherman13 Thank you for choosing Erie Insurance and we apologize for the frustration caused. 2/2

@davidhsherman13 Hi David. We recommend speaking with your local Erie Agent about YourTurn, as they will have a lot more information for you. Additionally, you can email yourturn@erieinsurance.com for inquiries related to technical support, rewards, or if you have questions about a dispute. 1/2

@erie_insurance I wonder why (1) I lost $10.00 on the Erie YourTurn app; and (2) I score went down from 98 to 95? This was done today. thanks

@OhTriple Hello. We apologize for the frustration and would like to look into this. Could you please private message us your policy number?

@erie_insurance up until today I had glowing things to say. My auto and home insurance policies are with you. However the way my roadside assistance issue is going as we enter hour 6 of no response from a tow truck I will start shopping for a new place for all of my insurance.

@NosyNewTripoli Hello. Thanks for reaching out. For questions about your payments or billing, please contact our Customer Care department. Representatives are available until 7 p.m. (EST) at 1-800-458-0811.