Essential Services Commission

We're closing our X account on Friday 12 July 2024. Follow us on LinkedIn and Facebook to stay connected and hear the latest news and updates from the Essential Services Commission. 🔹 LinkedIn: linkedin.com/company/essent… 🔹 Facebook: facebook.com/EssentialVic

Finding out if you could get a better deal from your energy retailer is easy. All Victorian energy retailers must carry out ‘best offer checks’ and let you know if they have another offer that might save you money. Find out more: go.vic.gov.au/Djpzer

@Simplatron Thank you for contacting us with your complaint. We take complaints seriously and are looking into this matter, we will be in touch directly with an update soon.

@EssentialVic They said they had no way of controlling what installers do and don't do. Not very helpful at all. It's like the wild west and these installers are taking the Mickey out of the VEU scheme.

@EssentialVic who should I speak with regarding an energy upgrade installer not doing the right thing? Thanks

Did you know that high discounts advertised by electricity providers prior to 30 June 2024 may not roll over to the new financial year? Learn more about your energy consumer rights and the support available to you: go.vic.gov.au/3QYXXMZ

We sadly farewell our outgoing Chairperson Kate Symons, who concludes her term this week. Kate is regarded by her colleagues as a leader of integrity, who role models collaboration and strives for excellence in every aspect of her work. We wish her the very best. Thank you Kate.

⚡️ Read the Victorian Energy Market Report – June 2024: go.vic.gov.au/3Ut8EqS ⚡️ Read our news update: go.vic.gov.au/3VZPKem ⚡️ Access key data and trends with our online, interactive Victorian Energy Market Dashboard: go.vic.gov.au/3H0zItL (2/2)

📢 The latest Victorian Energy Market Report is out now. Follow this 🧵 thread to learn more about energy retailer activity and consumer trends between January and March 2024. 👇 🧵 (1/2)

We have confirmed the prices to apply in 2024-25 for Victoria’s 16 water businesses. Typical water bills will generally rise in line with inflation over 2024–25. 💧 Read our media release: go.vic.gov.au/4bnjXbC 💧 Learn about your water consumer rights: go.vic.gov.au/3zsHryK

View key land access trends with our new interactive dashboard. The dashboard provides a visual summary of monthly reporting data required from electricity transmission companies under the Land Access Code of Practice. Check it out now: go.vic.gov.au/3VEtIwb

We will work with businesses to help them understand and comply with their obligations, monitor compliance and may take significant enforcement action against businesses that do not comply. Read how we use our investigative and enforcement powers: go.vic.gov.au/4eQaih1 (2/2)

We have released our 2024–25 compliance and enforcement priorities for energy and the Victorian Energy Upgrades (VEU) program, with a focus on protecting Victorian consumers. Read our news update to learn more: go.vic.gov.au/3VTdjp4 🧵(1/2)

💡 Tip 2: Check if you are on the best deal Contact your energy company directly to find out their best offer. Visit compare.energy.vic.gov.au to compare energy offers in the market for a better deal. Read our media release for more info: go.vic.gov.au/45yvUdf (2/2)

On the day of the ❄ winter solstice, it is a great time to take simple steps to help avoid bill shock through the winter months. 💡 Tip 1: Check and compare your meter reading against an estimated bill. You can then request an adjustment from your energy retailer. 🧵(1/2)

Are you a customer of 💧 Greater Western Water? We have released our final decision on Greater Western Water's prices for the next 4 years. From 1 July 2024, typical bills will rise by less than inflation. Read our media release to find out more: go.vic.gov.au/4cefwRs

Are you a customer of 💧 Goulburn-Murray Water? We have released our final decision on Goulburn-Murray Water's prices for the next 4 years. From 1 July 2024, prices will change broadly in line with inflation. Read our media release to find out more: go.vic.gov.au/3XqGUHH

Our 2024 taxi review draft decision proposes to increase maximum unbooked taxi fares to reflect higher minimum wages & running costs, and to retain the current caps on non-cash payment surcharges. Have your say on our draft decision by 12 July 2024: engage.vic.gov.au/taxireview2024

Help us address key issues in the energy retail market as we review and update the Energy Retail Code of Practice to support ongoing protections for Victorian energy consumers. Submit your feedback via Engage Victoria by 19 July 2024: engage.vic.gov.au/energy-retail-…

We have released our final decision on the Victorian Default Offer electricity price, locking in lower prices for consumers and small businesses from 1 July 2024. Learn more: go.vic.gov.au/3UNEWyh

This week, we met with energy and water ombudsman and fellow regulators to share some exciting work to improve family violence protections for water and energy customers. 🔹 Read the full media release - esc.vic.gov.au/media-centre/s…