Estes Customer Support

We’re excited to announce that we’ve completely restored our systems capabilities and are back to business as usual! Please watch this video from Webb Estes to learn more.

We’ve made great strides in restoring our systems! Please watch this video update from Webb Estes to learn about the latest milestones we’ve reached. bddy.me/3rRRNF9

@PostupFence You can now use the live chat option in the bottom right of this page: go.estes-express.com/estes-landing

@EstesSupport is there an ad-hoc phone tree up yet? I've been waiting for freight since monday at the Boise terminal.

Update: EDI Communications Turned On as of Friday Evening Listen to Webb's message from earlier today: bddy.me/3Q5wV6q

@Bishoprings You can fill out the form on this page and they will be able to assist you further: go.estes-express.com/estes-landing

@EstesSupport This is THE WORST Customer Service I’ve EVER experienced! I’ve never gotten such runaround in my life. I need my flooring please have them deliver it or release it to me! Pro #2020318665

@Bishoprings @FLOORCITY You can fill out the form on this page and they will be able to assist you further: go.estes-express.com/estes-landing

@EstesSupport FIASCO AT YOUR NORRISTOWN, PA Terminal!!! They have failed to deliver my order for 3 weeks!(8 small boxes of flooring) I came to pick it up and THEY DENIED GIVING THEM TO ME?! Even having the @FLOORCITY Shipping manager on the phone verifying it’s MY Package!Help!

@BestAlerts_ Response times for the form vary depending on the inquiry. We appreciate your patience during this challenging time.

@EstesSupport I did no reply

Customers can contact us for pickup requests and questions about their freight through the form available here: go.estes-express.com/estes-landing

@bellsey_er31398 We are currently experiencing an outage in our core IT infrastructure due to a result of a cyberattack and are working as fast as we can to resolve these issues. Our terminals and drivers are effectively delivering freight while we work through this event.

@EstesSupport desperately awaiting my shipment #2448071555. My husband and I have had to live out of home until this shipment can arrive. We got an auto call saying it would arrive yesterday and this morning and still no where to be found

@kellyucla We apologize for the inconvenience. With the outage in our online tracking system, we are unable to track and trace freight currently, but our Operations team is working diligently to deliver your freight.

@VergaPatrick @estesexpress You can fill out the form on this page and they will be able to assist you further: go.estes-express.com/estes-landing

@estesexpress we have a shipment with you that was supposed to be delivered on Friday but was not delivered yet and we can’t get a hold of you due to the cyberattack. How can I find out the status of our shipment?

@Taghkanic You can find us on Facebook or Instagram and DM us that way or contact us via this link: go.estes-express.com/estes-landing

@EstesSupport Twitter’s new system does not allow me to DM you without paying them money. Could you DM me please?

@Jesuswon1 We apologize for the inconvenience. With the outage in our online tracking system, we are unable to track and trace freight currently, but our Operations team is working diligently to deliver your freight.

@EstesSupport I know you’re site is down… But, I have a delivery that was supposed to happen yesterday…. How can I find out where it is and when it will be delivered?

@Kaloog @estesexpress We are currently experiencing an outage in our core IT infrastructure due to a result of a cyberattack and are working as fast as we can to resolve these issues.

@blackboxcages We apologize for the inconvenience. With the outage in our online tracking system, we are unable to track and trace freight currently, but our Operations team is working diligently to deliver your freight.

@EstesSupport We really need some support. Please can we have a status on PRO 0473214231 - it has been sitting for four days. Email orders@blackboxcages.com

@realGimghoul Our terminals and drivers are effectively picking up and delivering freight while we work through this event.

@Taghkanic Please DM us so we can direct you to someone who can assist.

@EstesSupport I have been waiting since Friday for Estes to call me with a delivery appointment. It is impossible to contact you by phone or the website. How do I find out the status of my shipment? This is not a cheap item.