Execs In The Know

What makes a #CX conference valuable? At CRS, #leaders openly share what worked, what didn’t, and how they solved real challenges. That level of candor is what makes the experience different. Read more: execsintheknow.com/what-makes-crs… #CRSScottsdale #CustomerExperience #ExecsInTheKnow

#CX is better when it’s built together. Our “Get Involved” initiative at @ExecsInTheKnow creates more ways for CX #leaders, practitioners, and partners to shape the conversations driving the industry forward. Learn more: execsintheknow.com/about-us/get-i… #CustomerExperience

Every frustrating customer interaction has a cost. In this contributed article from @ProcedureFlow explores the hidden business impact of poor #CX, from churn and repeat contacts to lost loyalty and agent burnout. Read more: execsintheknow.com/magazines/apri… #CustomerExperience

As #AI continues to reshape customer service, the human element has never been more important. Brands that embrace the understanding that human interactions enable superior #CX know that the frontline is the strategy. Read the full article: execsintheknow.com/magazines/apri…

May is #MentalHealthAwarenessMonth, a time to recognize the importance of creating healthier, more supportive workplaces. This blog explores why mental health support matters and the role we can all play in building stronger workplace cultures. Read more: execsintheknow.com/mental-health-…

Some of the best moments at CRS happen outside of sessions. Our evening network events create a space for CX #leaders to build real connections in a relaxed and fun setting. Join us Sept. 30 – Oct. 2 in Scottsdale. Learn more 👇 execsintheknow.com/events/custome… #CRSScottsdale #CX

What happens when #CX moves beyond feedback and into prediction? This piece explores how @Uber is shifting to proactive, data-driven CX and closing feedback gaps. Read more: execsintheknow.com/magazines/apri… #ArtificialIntelligence #CustomerExperience

What does effective leadership in #CX look like today? This article highlights the growing impact of women in CX #leadership and the important role they continue to play in shaping strategy, culture, and customer outcomes across organizations. Read more: execsintheknow.com/magazines/apri…

May is Mental Health Awareness Month, a reminder that how we show up for each other matters. Through @ExecsInTheKnow's Leading with Impact, we’re working to reduce stigma alongside @NAMICommunicate. Every action counts. Learn more 👇 execsintheknow.com/about-us/leadi… #MHAM2026

What does it take to redefine BPO in the age of AI? Join us May 7 at @Microsoft Headquarters for an Executive Briefing on rethinking outsourcing to applying #AI responsibly while preserving the human element. Learn more: execsintheknow.com/events/briefin…

In our Brand Spotlight, go behind the scenes with Tanisha Parker, Associate Director at @Grubhub, to discover how the food delivery giant uses global BPO partnerships and workforce #strategy to maintain service reliability at scale. Read more: execsintheknow.com/magazines/apri…

CRS is the best in the industry. CRS Scottsdale (Sept. 30 – Oct. 2) will bring together a community of #leaders focused on real conversations, practical insights, and meaningful connections. Join us in Scottsdale 🔽 execsintheknow.com/events/custome… #CRSScottsdale #ExecsInTheKnow

Is #DEI separate from CX? Or is it part of it? This article is not about politics; it is about performance. It is about what the research shows, what the market is demonstrating, and what #CX leaders need to understand right now. Read more: execsintheknow.com/magazines/apri…

Some of the most valuable #CX conversations don’t happen in boardrooms, they happen around the table. Our Leadership Dinner is coming to Austin May 12! Join CX #leaders for a candid, peer discussion. No decks, no pitches. Request your seat 👇 events.execsintheknow.com/Dinner_May12?u…

In this Know It All (KIA) Spotlight, Michael Luyster, Director of CX at Carrier Enterprise, shares a practical approach to blending #AI with human expertise—without losing the human touch. Read more🔽 execsintheknow.com/magazines/apri… Explore KIA🔽 community.execsintheknow.com/participate/ab… #CX

Are you overlooking one of the most critical moments in the customer journey? Tomorrow at 1 PM ET, join leaders from @sundaysky and @RentACenter to see how personalized video is transforming onboarding and driving early retention. Save your spot: app.webinar.net/kMGX8rB8E6p?ut…

CRS isn't just about sessions. It is about real conversations, practical insights, and connections that continue well beyond the event. Learn more about #CRSScottsdale (Sept. 30 - Oct. 2): execsintheknow.com/events/custome… #CX #leaders #CustomerExperience

The April 2026 issue of CX Insight is live! This issue dives deep into the topics shaping customer experience right now, from DEI to women in leadership to what it actually means to put the frontline at the center of your CX strategy and more. Read here: execsintheknow.com/magazines/apri…

This #EarthDay, we’re focused on creating impact beyond our events. At @ExecsInTheKnow, that includes reducing the footprint of our CRS events: ✅ 28,180 pages saved (digital agenda) ✅ 1,363 bottles avoided ✅ 27.5 lbs of plastic reduced Learn more: execsintheknow.com/about-us/leadi…

#CRSScottsdale (Sept. 30 - Oct. 2) brings #CX leaders together for meaningful conversations, fresh perspectives, and lasting connections. As Tanisha Parker of @Grubhub shared after attending, it’s an experience that inspires. Learn more and register: execsintheknow.com/events/custome…