Financial Consumer Agency of Canada

Today’s Quarterly Release shows how we're strengthening resilience while reducing complexity. Read more: osfi-bsif.gc.ca/en/news/osfis-…

@dhanoags wish you a good day. 4/4

@dhanoags process includes an independent external complaints body to which you can appeal and you must follow all steps of the process in sequential order. You can find the escalation process for your bank here: itools-ioutils.fcac-acfc.gc.ca/CHP-PTP/Compla…. We hope this information will be helpful and 3/4

@FCACan how do you report TD’s behaviour of blocking use of their debit cards to be used with their competitors for sending money abroad?

🎊 Join us in celebrating the official start of the #2026Census across Canada! As soon as you receive your census invitation letter in the mail, complete your questionnaire online. It’s secure and completely confidential. census.gc.ca/en/index?utm_s…

📬 Invitation letters for the #2026Census have been sent to every household across the country. Complete your questionnaire today: census.gc.ca/en/index?utm_s… Thank you for your participation!

The #2026Census has begun! Check your mail for your invitation letter, which includes instructions on how to complete your questionnaire. Learn more at: census.gc.ca/en/index?utm_s…

Financial consumers are at the centre of everything we do. Our 2026–2027 Business Plan sets out how we will continue to protect Canadian financial consumers in a rapidly evolving environment. Read it here: canada.ca/en/financial-c…

The Spring Economic Update advances our plan to build the major infrastructure and projects that connect our economy, more homes, and safer and stronger communities. ow.ly/g3HL50YRk44

FCAC Commissioner Shereen Benzvy Miller recently joined a fireside chat with @OSC_news, highlighting how transparency in Canada's financial marketplace matters. When consumers can clearly see and compare fees and features, they can make better informed decisions. #OSCDialogue

Top risks facing the financial system in the next 12 months: 1️⃣ Real estate secured lending and mortgage risk 2️⃣ Non-bank financial institution risk 3️⃣ Funding and liquidity risk Link in the comments for details. 👇

Grant Vingoe, OSC CEO, and Shereen Benzvy Miller, Commissioner, Financial Consumer Agency of Canada (@FCACan), will sit down together in a fireside chat at #OSCDialogue, where they will discuss how emerging technologies and shifting market structures are reshaping the consumer experience, the balance between innovation and rising consumer risks, and the importance of coordinated regulatory oversight to support competition, protection and trust in Canada’s financial markets. See you on April 21!

The federal government is taking a decisive step toward a more secure financial landscape with the National Anti-Fraud Strategy. It's development is led by the @FinanceCanada, in collaboration with 11 other departments and agencies, including FCAC. canada.ca/en/department-…

The financial world is evolving quickly! And FCAC is ready. FCAC has published its Strategic Plan for 2026–2029, reaffirming its commitment to protecting and empowering Canadians in a rapidly evolving financial landscape. Details: canada.ca/en/financial-c…

Fraud Prevention Month has wrapped up, but your vigilance is still your best defence. Stay aware, stay informed, and keep protecting yourself and those around you. 🛡️ #FPM2026

FCAC is proud to have contributed to this important initiative!

@DKTemporary attempted to resolve the matter with the company and were unable to reach a satisfactory outcome: ic.gc.ca/eic/site/oca-b…. We hope this information will be helpful and wish you a good day. 2/2

@DKTemporary Thank you for contacting the Financial Consumer Agency of Canada (FCAC). Please note that FCAC does not regulate private companies such as Pizza Hut. For possible assistance, you may wish to contact your provincial or territorial consumer affairs office if you have already 1/2

@FCACan Where can I write a complaint or an inquiry into whether or not retailers are scamming Canadians? @PizzaHutCanada states AMEX as a payment option online but declines, forcing an in-person $0.25 surcharge for in-person credit card payments. Their POS then declines AMEX

2/2 Throughout March, we’ll share insights to help you recognize red flags, strengthen your defenses, stay informed, and understand where to report fraud. 💪 #FPM2026

1/2 March is Fraud Prevention Month. 🛡️ This year’s theme “The Hidden Crime” is a reminder that fraud can slip by unnoticed until it’s too late.