Sabitlenmiş Tweet
FC_Help
2.9K posts
FC_Help
@FC_Help
Welcome to @FC_Help, the official feed for customer queries for https://t.co/TZTLZrQMkM. Visit @FCUK for daily updates.
London Katılım Ekim 2010
5 Takip Edilen814 Takipçiler
@EssexCricketer Our gift cards are for store use only. Please get in touch with our customer service team and they will be able to look at ways to use this online. Regards, FC
English
@FC_Help can I contact you about a gift card that doesn’t seem to work online, thanks?
English
@littlun51 Could you please provide us with your order number and we will be able to look into this for you. Regards, FC
English
@FC_Help hello, I placed an order 8 days ago and it still hasn’t been shipped… please can advise why there is a delay?
English
@linna_mam Sorry to hear of this. Please get in touch with our customer service team via 0333 400 3285 or contact@frenchconnection.com. The team will be able to look into this further for you. Regards, FC
English
Hi Leanne,
Thank you for your Tweet. We are sorry to hear this. What is your order number please?
Kind regards, French Connection.
Shootergirl@shootergirl81
@FC_Help wish to return an item but can’t download label. Please help!
English
@akitty0543 I am sorry that you have not received a reply. I will forward your order number onto the US team to ask them to get in contact with you. Regards, FC
English
@FC_Help I don’t want to open a dispute, but I am at a loss for what to do. I can see the items were received on 12/24, and there is no communication or indication I am being refunded. You are literally the only person affiliated with FC who has responded.
English
@FC_Help I sent a box of returns worth $223.98 back to FC. I can see FC received it on 12/24. I have sent multiple emails over the course of the last month, without replies back. The live chat does not work. Please help.
English
@akitty0543 I am sorry you have reached our UK customer service. Please get in touch with our US team via frenchconnection@frenchconnection-usa.com. The US team will be able to help you further. Regards, FC
English
@FC_Help There were items from two orders in the same box. US3517 and US3956. The tracking number for the box was 9401911205862868558327.
English
@MarinaM30194199 Please get in touch with our customer service team on contact@frenchconnection.com with an image of the credit note. The team will be able to convert the credit note to be used online with us. FC
English
@navdeep_mittal We are sorry to hear you having issues with your watch. Please contact care.india@interluxury.com or call +919324818591 for further information. Regards, FC
English
@FC_Help I have purchased the FCUK series 2 Full touch Smartwatch (Color: Black) | B097F6MY97.
I am not able to connect the watch with mobile all the time and the battery is also draining in 4 hours after full charge. Where to find the customer service center.
English
@J99EMA Sorry to see that its not what we would expect. Please get in touch with us via contact@frenchconnection.com with your order number. Regards, FC
English
Yes, we can honour this for you, however you will need to call and place your order so we can apply this.
Kind regards, French Connection.
Farzana Khan@Farzana88996878
@FC_Help Thank you @FC_Help . so if i was to reorder the item, will I still get my black friday discount?
English
Hi Paula,
Thank you for your message. I do apologise, we are unable to take care of US orders here, you will need to speak with our US team. I can advise they are receiving an unusual high amount of contact recently, will answer all queries as soon as they can.
Regards, FCUK
English
Hi Paula,
I do apologise, we are the customer service team for the UK. Please see the US returns website linked below.
bit.ly/3yOiMjK
If you need to contact them regarding your return - frenchconnection@frenchconnection-usa.com or call 1-866-932-3285.
Regards, FC
English
Hello,
Thank you for your Tweet. We have gone paperless with our returns. Please use the below link to make your return.
bit.ly/3yMMbeu
Kind regards, French Connection.
English
Hello,
Thank you for your Tweet.
We are sorry to hear you having issues with your watch. Please contact care.india@interluxury.com or call +919324818591 for further information.
Kind regards, French Connection.
Bryan🇮🇪🏳️🌈🇨🇦🇵🇸@gaynirish
@FC_Help I’m looking for help with my R3 FC watch, is there someone who can help me?
English
Thank you for confirming your order number and for sending the photos. We have emailed you a free returns label for you to send your item back to us as this is not the quality we would expect from our homewear products.
Kind regards, French Connection.
Farzana Khan@Farzana88996878
@FC_Help Afew more pics, as you can see from second pic- it’s actual rug fraying.
English
Hi Bekki,
You will need to email us at contact@frenchconnection.com. Unfortunately we have a slight delay in email response due to a high volume of emails recently. If your query is urgent, please livechat with us or call us on 0333 400 3285.
Kind regards, French Connection.
Bekki Guyatt@BekkiGoo
@FC_Help @FC_Help can we take this onto email? I’m not getting notifications when you send a response so it’s been an incredibly slow process so far to sort this issue.
English
@Supershurls Hi Charlotte. Thank you for confirming. In order to advise further, please email an image of your receipt to contact@frenchconnection.com. Kind regards, FC.
English
@FC_Help I bought them from the French connection store in Newcastle. I have looked over my bank statements and believe it was on Friday the 7th May. However, I must of paid in cash. They were new season, maybe £85? I have hardly worn them because I bought them for the winter.
English
@ChristinaMary_ Hi Christina. We are sorry to hear this. Unfortunately your account settings do not allow us to direct message you. If this is for a US purchase, you will need to contact our US team on frenchconnection@frenchconnection-usa.com. Otherwise, please provide your order number. Thanks
English