
Hoteliers in Vancouver are concerned about the lack of booking for the world cup. There is probably a similar sentiment in Toronto.
vancouversun.com/news/world-cup… via @VancouverSun
English
Frédéric Dimanche
21.8K posts

@FDimanche
Professor, School of Hospitality & Tourism Mgt at Toronto Metropolitan University. Tweets about hospitality, tourism, luxury and a few other things.





Repeat visitation must be actively earned, not assumed as a result of satisfaction. The travel industry has misunderstood loyalty for years. Travelers are leaving destinations highly satisfied, recommending them to friends — yet still have little intention of returning themselves. Skift Research’s latest report, Beyond the First Visit: The Destination Loyalty Race to Own the Repeat Traveler, highlights this as the reality for destinations. hubs.li/Q04gV64K0


















