FLYSWOOP

@Cqtheresa @DarrenMBaylis We aim to please

@DarrenMBaylis @FIySwoop We got our luggage the next morning when we went

Fun fact: The word “customer” is Spanish for chump. - Happy Flying

Congratulations Swoop Customer Service Rep Anita! Anita set a new customer on hold time of 87hrs 39 minutes and 16 seconds! Anita will get her choice of one piece of unclaimed luggage! Congratulations and Happy Flying!

Please be advised that we will ask you to select a seat for an additional fee. Don’t be a sucker and pay it. - Happy Flying

@TimVanMieghem @elonmusk Clearly you didn’t read the bio. Trust me when I say this tweeter feed is much more helpful then Swoop would be

Twitter is so much more useful since @elonmusk took over. Can’t even get serious help anymore. Or was this truly @FIySwoop ?

@TimVanMieghem The airport wait is part of the experience

Hey @FIySwoop! We are waiting at SJD airport for 4 hours now because you decide to cancel a flight. No help or information. Your helpline doesn’t respond. Get us out of here!

Flights from Winnipeg are delayed. The Barista at Starbucks messed up and gave me extra foam when I wanted extra whip.

Here at Swoop we are always trying to spice things up. So for the month of December we are randomly adjusting flights with out notice. - Happy Flying

@shaniecedrydgen We do have a phone number it just doesn’t work

@benjiaziza @Transport_gc @OmarAlghabra Our main goal at swoop is to make max profit with the least amount of effort

@coachmecrystal We didn’t do “nothing”. We sent you that nice message.

@FIySwoop LEGIT THE WORST AIRLINE . Make sure you know they can screw your travels by 3hours and DO NOTHING FOR You !! Absolutely ZERO effort to accommodate a customer. #horribleservice

@heather4kids That’s a great question. Even we don’t understand it

Tried to give @FIySwoop another chance but they just bumped my son’s Christmas flights (returning) from December 30th to January 5th?! How do they do that?

@BeeBhayes I’m told their email is the best way m, but it still takes days to complete a conversation that would take 3 min over the phone

@FIySwoop Just received a flight change for a flight coming up in December. The new date works for us but we no longer see our seat selection that we paid for in advance. Trying to contact you but the phone number says Swoop is unavailable. What should we do?

@BeeBhayes Well you should call/ tweet the real swoop but they ain’t going to help you either

Its 2022 and here at Swoop we are always looking at ways of innovating. We think you will enjoy us changing around your flights without notice. Try taking your return flight home first first and then your departing flight second. Makes sense to us - Happy flying

@dhruvi_17 Wrong swoop to get help from. But they ain’t going to help you either

Please remember that inflight purchases can be bought prior to boarding or during the flight. This includes the $11.85 access fee to the on board washroom. Double ply TP can be purchased for $5.21. - Happy Flying

Another busy day here a swoop. Carl and Ted are arguing who can cancel more flights with the least amount of notice…. - Happy Flying.

@Sim_Barnett @FlySwoop How many times you going to post this….

@FlySwoop Will NEVER fly with @FIySwoop again! Waited and followed up for 3 months to be told a genetic “you can’t get a refund”. Your customer service agents may as well be robots! I was asked to pay for bags I already paid for, now this! Absolutely unbelievable!

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@Cat_Barnes1 See the trick is you don’t…..

@FIySwoop changed flight to depart 2 days later, arrive after conference ends and cancelling flight not an option. Cannot communicate with anyone but a bot. How do you get a refund?!