@FABConnects - still waiting to hear about a restructure plan and my complaint regarding a representative threatening to contact my employer about my debt???
@SanadakUAE @centralbankuae
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FMYNWA26
27 posts
@EmiratesNBD_AE Your 15month plan is more than what the minimum payment was. If someone is struggling to pay 2000 AED pm why would your restructure offer a payment of 2600???? @EmiratesNBD_AE this is not a reasonable plan and breaking @centralbankuae guidance
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@FMYNWA26 Our team already replied you via email with the possible and available plan. Please reply them via email as soon as possible.
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I was struggling to pay the 2k minimum payment due to financial hardship and asked for support from @EmiratesNBD_AE. This is what they have offered after threats and harassment. @centralbankuae and @SanadakUAE please help
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@EmiratesNBD_AE I have done this several times and the same happens. You have passed it on to an external company but told them not to agree to anything above 15months. @OfficialADCB agreed to a 36month plan yet ENBD is stalling this and being difficult. @SanadakUAE @centralbankuae
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Hello! Thanks for reaching us. Apologies for any inconvenience caused. We kindly request you to reach out to us from your registered email address at social@emiratesnbd.com quoting case #1014569 in the subject line of the email. We will make every effort to address the matter promptly and provide the necessary support.
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A representative from @FABConnects calls me on monday to go through options for restructure and tells me they will get back to me with options. Then i get this email now. @centralbankuae and @SanadakUAE please clarify the rights of customers to request zero fresh funds plan
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@EmiratesNBD_AE @EmiratesNBD_AE - i have forwarded the email thread to you
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@FMYNWA26 Hi, We kindly request you to send us more details and your registered mobile number via social@emiratesnbd.com and quote Case #1014569 for us to assist you better. Thanks.
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@EmiratesNBD_AE still waiting to hear about the threats made by your representatives regarding a cheque that was never provided to them. @SanadakUAE and @centralbankuae
Emirates NBD@EmiratesNBD_AE
@FMYNWA26 We will make every effort to address the matter promptly and provide the necessary support.
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@FABConnects you keep ignoring my requests for support and sending threatening emails. This came just in the last 5mins. @centralbankuae and @SanadakUAE the bank is ignoring to even discuss a zero fresh funds restructure plan.
FMYNWA26@FMYNWA26
Received a call from @FABConnects stating they do not offer a zero fresh funds restructure plans longer than 6-12months for financial hardship. @centralbankuae and @SanadakUAE how is this possible??
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Received a call from @FABConnects stating they do not offer a zero fresh funds restructure plans longer than 6-12months for financial hardship. @centralbankuae and @SanadakUAE how is this possible??
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After months and several requests for a zero fresh funds restructure to support with financial hardship, @FABConnects continues to ignore the request and complaints. @SanadakUAE and @centralbankuae please help Fab acknowledge this request and support customers
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@FABConnects - i requested a zero fresh funds restructure plan on several occasions. You continue to ignore my requests, threaten to call my employer and continue to send threatening emails. @centralbankuae and @SanadakUAE please support with this
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I have already shared my concerns several times @EmiratesNBD_AE - do you encourage this type of action by your employees? I have never provided a cheque to ENBD so why would a threat to cash this be emailed unless you have a fraudulent cheque?
Emirates NBD@EmiratesNBD_AE
@FMYNWA26 We regret to hear you had an unpleasant experience, please share with us your concern from your registered email address for further communication to social@emiratesnbd.com And tag the case reference number #1006368 in the subject line.
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Simple yes or no? Your employees threaten to cash cheques they don't have and @EmiratesNBD_AE thinks this is fine? Is this fraudulent? Is this in line with central bank regulations?
Simple answer for your consumers
Emirates NBD@EmiratesNBD_AE
@FMYNWA26 We regret to hear you had an unpleasant experience, please share with us your concern from your registered email address for further communication to social@emiratesnbd.com And tag the case reference number #1006368 in the subject line.
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During negotiating @OfficialADCB continue to block funds. Where is the compassion that you displayed last week? Or was this just for social media? @SanadakUAE negotiating shouldn't be conducted this way
FMYNWA26@FMYNWA26
Getting closer to finalising a repayment plan agreement with @OfficialADCB which will remove a major stress and support my family and I. It's been a long & stressful battle but i am hoping to get this complete in the next couple of weeks. Thank you @SanadakUAE and @OfficialADCB
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You have my complaint and have it under investigation for over a month now, simple yes or no answer. Do you threaten customers with cashing cheques that you have not been provided with? @EmiratesNBD_AE
Emirates NBD@EmiratesNBD_AE
@FMYNWA26 We regret to hear you had an unpleasant experience, please share with us your concern from your registered email address for further communication to social@emiratesnbd.com and tag the case reference number #1006368 in the subject line.
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Sadly, you have continued with the aggressive blocking of funds during negotiating @OfficialADCB
ADCB بنك أبوظبي التجاري@OfficialADCB
@FMYNWA26 Thank you for your kind words. We’re pleased to have been able to support you and wish you and your family all the best. ADCB is always here to support you. R.B
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@OfficialADCB - please stop the aggressive collections. You agreed to discuss a zero fresh funds plan so there is no need to continue with the blocking of funds - @centralbankuae @SanadakUAE where is the consumer protection???
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@EmiratesNBD_AE one of your employees threatening to cash a cheque that i never provided. Is this fraudulent behaviour by the bank????
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@FABConnects still waiting for a response on why your employee felt the need to threaten to call my employer during a recent call? And why did your investigation state the employee did nothing right???
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