FabFitFun Care

@amohmarien We hear you and are truly sorry for the mistake and offense it caused. It is not a reflection of our brand. Our founders issued a statement here: fff.me/xas

@FabFitFun It really sucks you guys were so unprofessional about what you stand for. I really enjoyed my boxes for the most part but will be canceling after I receive my last order after 4 years

That's a wrap on 2023! What other products do you think should have made the cut?

@nanley We hear you and are truly sorry for the mistake and offense it caused. It is not a reflection of our brand. Our founders issued a statement here: fff.me/xas

@FabFitFun .@FabFitFun I hope the Musk-stroking is worth the mass cancellations and refunds you're issuing. I think you have forgotten your demographic. #GoFabFitFuckYourself

@misskatsuragi We sincerely apologize for making this mistake. We are deeply appreciative of our members and always so grateful for your feedback, which we have taken to heart. Please take a moment to read the response from our founders: fff.me/xas

Holy cow! I did not see this @fabfitfun ad. I am canceling my annual subscription asap 🤯

@Meg_22q @FabFitFun We sincerely apologize for making this mistake. We are deeply appreciative of our members and always so grateful for your feedback, which we have taken to heart. Please take a moment to read the response from our founders: fff.me/xas

@Dippy1215 Shoot us a DM so we can check this for you.

@FabFitFun @FabFitFunCare i was supposed to get my box on the 14th yet it hasnt been scanned since the 8th and now you change the date of delivery? what is going on?

@meganlyb83 Our seasonal boxes are shipped within a month of successful billing but please send us PM so we can take a look into this!

@ProbablyPayton Thanks for being patient while we work through our high wait times. Glad our team was able to assist.

@Keystone80435 @FabFitFun nvm Liam fixed it. That 19 hours was way off 😅

Devastating!! @FabFitFun come clean up your mess and get some new gear out the door!

@Mrs_Smith_EdS Please shoot us a DM, we'd love to help!

@13BonniO Bummed you missed your time to choose but shoot us a DM. We want to help!

A little PSA for ya, if you are a member of @FabFitFun make sure you don’t miss your customization time period cause they will put in your box the stuff nobody really picks! 5 out of 6 are useless to me! Sad, been a member for 5 years! SMH

@melicious_6 ❤️

@FabFitFun Text message notifications for the customization windows would be great

We love this #OOTD with items from the Viral Edit Box: #RushTok – available NOW! Sign up for the Viral Edit Box subscription, and this curation picked by #kylandarnell will be your 1st box. All this for just $49.99 when you subscribe! *US and Canada only. fabfitfun.com/rushtok

@melicious_6 We have them but you need to subscribe first! Text Start to 333386 and you'll be enrolled!

@kayleeb77238809 Oh no! Send us a DM so we can take a look.

@FabFitFun I did not want another box and you charged me anyway and will not give me a refund.

@kaitlyn1526 Please shoot us a DM so we can check on it!

First time ordering an "add on" for my @FabFitFun box...I typically read the fine print, so how did I miss that I was going to be charged $7 for shipping??? Especially when they made me think that it was just going to come with my already ordered (and paid for) box. #misleading

@valoriejk We're bummed that you're considering canceling your membership and would love to chat with you. Shoot us a DM!

Hey, @FabFitFun. How do I make it stop!? I have called. I have stopped ordering. I am going to tell my credit card company not to pay you anymore. Please stop! @FabFitFunCare

@NotBarbarella We definitely want to look into this. What channel did you see this on?

Why is @FabFitFun on my TV talking about getting your “summer box” ready? I don’t need to know how you prep your hot box mam, I’m a Christian!

@gabbyrichards We're giving him a high-five for this one. Happy you're staying a member!

Good customer service should be celebrated. I was trying to cancel my @FabFitFun subscription but this reply kept me 🤣🤣🤣

@QueenNadz6 Oh no, we don't want you to cancel. Shoot us a DM so we can help!

Ive been thinking about cancelling my fabfitfun box

@Sealion_Z Since the season has started, we have higher wait times. Our team is working hard to get to all messages. If you still need help, shoot us a DM!

@FabFitFun Why is there no support team currently? I've been waiting a day to talk to anyone.

We’re giving away a $3000 Prize Pack! All you have to do is: 1. Post your OOTD to IG or TikTok 2. Use #RushTok, #FFFgiveaway, and #FabFitFunOOTD in the caption 3. Tag @fabfitfun in the post 4. Be following @fabfitfun Want more info? Click here: fabfitfun.com/magazine/fall-…

@realgossboss1 We're sad to hear this. Please send us a DM so we can help!

@ReganHentz Hi! We are available to assist on all of our Social Media pages from 6am PST to 6pm PST.