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@OVHcloud_FR Cant believe im still asking for this but I NEED MY LOGIN DETAILS spoke with Craig 3 times earlier and he said we get them within 30 minutes but NO LOGINS, this is crazy!!! please help us we are loosing our business becouse of this 😢

@OVHcloud_FR Please help me get my recovery password im loosing my business 😪

@OVHcloud_FR SBG1 61E16 to s351A03 PLEASE SEND US RECOVERY PASSWORD @olesovhcom everything looks ready to go and server Pinging and your customer service team said 3 days ago we will get recovery password soon as rack was complete? PLEASE HELP ME

@OVHcloud_FR Cant believe im still waiting for recovery password? you said they will finish rack then send but that was 3 days ago, im loosing my business PLEASE HELP ME

@olesovhcom still waiting? 🤔

@olesovhcom Everything showing of backend and server PING but STILL waiting for Recovery Password???? Just send the email already please 😓

We have a major incident on SBG2. The fire declared in the building. Firefighters were immediately on the scene but could not control the fire in SBG2. The whole site has been isolated which impacts all services in SGB1-4. We recommend to activate your Disaster Recovery Plan.

@olesovhcom How much longer do i need to wait this is crazy!!! i just need the Pro Password sent to me, my server has been pinging for days and support said soon as rack complete you send password, has it really taken 4 days to not finish a rack?

Update April,18 12am BM: SBG1/E > Croix > SBG3 - Floor 5: all servers are there and we fix the issues, rack after rack, 24/7 - Floor 3: first racks comes by Tue VPS: - restart SBG2 in SBG3, case « no paid backup ». new HW will be in SBG3 in 10 days If you have a request, DM me

@Matteo_Casadei @olesovhcom DONT BELIEVE ANY ETAs its when they can be bothered to get back to you, so disappointed with OVH right now

@olesovhcom Please give me the ETA of S351 A02

@olesovhcom Ours has changed now from 61E16 to s351A03 PLEASE SEND US RECOVERY PASSWORD @olesovhcom everything looks ready to go and server Pinging and your customer service team said 3 days ago we will get recovery password soon as rack was complete? PLEASE HELP ME

@olesovhcom CANT DM you?? if you see this please just send us recovery password please @olesovhcom we are desperate to try and rescue some sort of business and get all our sites put online PLEASE HELP

@SATNAM__ @olesovhcom Yes i got one too on or before it said on mine but looks like everythungs ready and just need recovery password?? spoke to OVH and they said once tbey finished the rack they will send out password (this rack must be taking 4 days to complete) 🙄 come on ffs

@olesovhcom Got email about restarts service on 23rd aprl....anyone else?

@ASUCloud @olesovhcom Thankyou, very helpful again really appreciate your time 🙂

@FactoryOyster @olesovhcom Yes. Like i said ours was like this for 5 or more days. If you can't reboot or launch IPMI due to intervention (you'll get that error in the manager) then you'll have to wait until they finish what they're doing. SSH will connect because the network is connected.

@ASUCloud @olesovhcom hopefully not much longer 6 long weeks 😫 just need this to be over and see if we can rescue our business

@FactoryOyster @olesovhcom Yes. That means OVH are still working on it. They have the process much quicker now. Ours was pinging for 5 days or so before we got it back but i know they have been streamlining the process

@ASUCloud @olesovhcom Ok so my tech guy said we did try that this morning but Problem is we can’t reboot the server due to the intervention? if that makes any sence to you (sorry im not good on these things) 😶

@FactoryOyster @olesovhcom Have you tried to change the boot option again, reselect Rescue64-pro and enter an email, then reboot it. See if you get the email this time?

@ASUCloud @olesovhcom ok fab we give that ago 😊 Thanks for your help

@ASUCloud @olesovhcom Looks like it was rebooted tbis morning and we spoke to OVH day before yesterday and they said they we just finishing the rack then everyone in rack will get email, we did get email to say server check and then another to say completed too?

@FactoryOyster @olesovhcom Has your server previously been in rescue64-ovh (internal)? If it's already been in internal Rescue then you should have got an email with password. If it hasn't then they will likely put it in internal rescue, then you'll get an email when they boot it back in to Rescue64-pro.