Featurebase

Introducing: The Support platform 💫 ✦ Unified Inbox ✦ Customizable Messenger widget ✦ AI agent ✦ Email support ✦ Native requests & feedback Fast, modern, and built for collaboration. Included in all plans!

Every message shares the same toolkit: ✦ Target by audience, attributes & page behavior ✦ Schedule once, recurring, or during specific hours ✦ Translate into your users' languages ✦ Track opens, clicks & replies in one dashboard Get started today: help.featurebase.app/en/articles/44…

Updates - previously Changelog (5/5) Publish release notes to your Updates page, in-app widgets, and email subscribers, all at once. Best for feature launches and release notes. Everything you've built carries over.

Introducing: Outbound ✨ Onboard, educate, and notify your customers with in-context messages that cut support volume. Create, target, schedule, and measure every message from one dashboard. 5 message types: Chat, Banner, Email, Survey, and Updates.

Some useful views: 🪲 Bug reports - Bug report tickets or messages mentioning “bug” 🎟️ Tickets only - Focus on tickets without regular support conversations ⏰ Stale convos - Find conversations waiting too long for a reply 🚨 High priority - Combine priority, SLA due time, and waiting-since filters Get started 👇 help.featurebase.app/help/articles/…

New: Custom Inbox views 🗃️ You can now save custom Inbox views to quickly access the conversations that matter most. Create views using filters like status, channels, assignees, tags, SLA, and more. Then pin your most important views to the sidebar.

Works with Claude, ChatGPT, Cursor & any MCP-compatible tool. Available on the Professional plan. Learn more & set it up: help.featurebase.app/articles/61440…

Some prompts to get you started: ⟡ "What top paying customers are at risk of churning?" ⟡ "Update all help center articles with the latest info on XYZ" ⟡ "Summarize this week's feedback by theme & assign owners" No custom integrations. Just a conversation.

Introducing: Featurebase MCP server 🤖 Connect Featurebase directly to Claude, ChatGPT, Cursor & your favorite AI tools. Ask anything. Do anything. No code, no custom integrations.

Settings rework ⚙️ We've reorganized Settings to be much simpler as Featurebase has grown. ⟡ 4 sections: Personal, Products, Workspace, Data ⟡ Settings for products you don't use stay collapsed ⟡ Consistent layout, icons, sub-navigation Update: feedback.featurebase.app/changelog/inbo…

Keyboard shortcuts ⌨️ Featurebase now has a full keyboard shortcut system across the support inbox: Z - Snooze A - Assign N - Compose a note M - Use macro Q - Draft an AI reply J / K - Move between conversations And much more! Press ? to open the full cheatsheet.

New this week: ✦ Command-K action menu ✦ Keyboard shortcuts ✦ Settings rework

Customers stay in the loop automatically: ✦ Ticket Portal next to Help Center & Feedback board ✦ Tickets tab in the Messenger ✦ Automatic emails for status changes Get started today 👇 help.featurebase.app/en/articles/34…

3 ticket types for every workflow: ✦ Customer tickets - keep customers in the loop with real-time status updates ✦ Back-office tickets - collaborate internally without involving the customer ✦ Tracker tickets - track shared issues and communicate updates one-to-many

Introducing: Tickets 🎟️ Featurebase now supports tickets, so your team can handle complex issues that need time, collaboration, or multiple steps to resolve. Works out of the box with Workflows, SLAs, multi-brand, AI translations & integrations like Linear & Jira.