Featurebase

Introducing: The Support platform 💫 ✦ Unified Inbox ✦ Customizable Messenger widget ✦ AI agent ✦ Email support ✦ Native requests & feedback Fast, modern, and built for collaboration. Included in all plans!

Works with Claude, ChatGPT, Cursor & any MCP-compatible tool. Available on the Professional plan. Learn more & set it up: help.featurebase.app/articles/61440…

Some prompts to get you started: ⟡ "What top paying customers are at risk of churning?" ⟡ "Update all help center articles with the latest info on XYZ" ⟡ "Summarize this week's feedback by theme & assign owners" No custom integrations. Just a conversation.

Introducing: Featurebase MCP server 🤖 Connect Featurebase directly to Claude, ChatGPT, Cursor & your favorite AI tools. Ask anything. Do anything. No code, no custom integrations.

Settings rework ⚙️ We've reorganized Settings to be much simpler as Featurebase has grown. ⟡ 4 sections: Personal, Products, Workspace, Data ⟡ Settings for products you don't use stay collapsed ⟡ Consistent layout, icons, sub-navigation Update: feedback.featurebase.app/changelog/inbo…

Keyboard shortcuts ⌨️ Featurebase now has a full keyboard shortcut system across the support inbox: Z - Snooze A - Assign N - Compose a note M - Use macro Q - Draft an AI reply J / K - Move between conversations And much more! Press ? to open the full cheatsheet.

New this week: ✦ Command-K action menu ✦ Keyboard shortcuts ✦ Settings rework

Customers stay in the loop automatically: ✦ Ticket Portal next to Help Center & Feedback board ✦ Tickets tab in the Messenger ✦ Automatic emails for status changes Get started today 👇 help.featurebase.app/en/articles/34…

3 ticket types for every workflow: ✦ Customer tickets - keep customers in the loop with real-time status updates ✦ Back-office tickets - collaborate internally without involving the customer ✦ Tracker tickets - track shared issues and communicate updates one-to-many

Introducing: Tickets 🎟️ Featurebase now supports tickets, so your team can handle complex issues that need time, collaboration, or multiple steps to resolve. Works out of the box with Workflows, SLAs, multi-brand, AI translations & integrations like Linear & Jira.

Happy customers of our customers 🫶

Other releases: ⟡ "Select all" bulk select option for filtered post lists ⟡ Add follow-up questions when voting on users behalf ⟡ A lot of smaller bug fixes & improvements

You can use dynamic variables in: ⟡ Macros and message templates ⟡ Workflows ⟡ Changelogs and Surveys ⟡ Messenger greetings Make every customer interaction feel personal, without the manual work! Learn to set it up: help.featurebase.app/en/articles/78…

New: Dynamic Variables ✨ You can now personalize messages, changelogs, surveys, and more with customer data like {first_name} or {company_plan}. Just type { in the editor and pick a variable. You can also set fallback values for when data is missing.

More captured data 🏷️ The Messenger now automatically captures more data about users: ✦ Recent page views ✦ Browser info & language settings ✦ Operating system & location ✦ And more This helps your team provide faster support without asking extra questions.

Merge user profiles 🧹 You can now merge duplicate leads into existing users so all conversations, attributes, and history live in one place. The merging can be done manually from the Inbox or by updating a lead's email in their profile.

New this week: ✦ Merge user profiles ✦ Recent page views ✦ More contact metadata We've made it easier to keep your user data clean and give your team more context when helping customers. feedback.featurebase.app/changelog/merg…

@linear @Jira Learn more & get started: help.featurebase.app/en/articles/69…

New: Multi-board Linear & Jira sync 🔄 You can now sync Featurebase with multiple @linear teams and @jira projects - with unique sync rules per board: 🐛 Bug Reports → Fixed 💡 Feature Requests → Shipped This finally gives your product & engineering teams full flexibility to tailor sync behavior to how they actually work.