Fidium Fiber

@J64sGamrEvlTwin Hi, sorry for the poor experience, please direct message us your account number or address so we can look into this for you.

@FidiumFiber Fix your wifi or I will fix it for you, I can run circles around this company, maybe someone should buy it out and make it better

@jumpingraindrop Hello and thanks for reaching out. We are sorry for the issues with your services and the time it has taken to get them fixed. Please direct message us your account number or address so we can look into this further.

@FidiumFiber Most worthless service ever. No internet since Jan. 30, & just to be told the "ticket" timed out because it's been more than 30 days.

@PSelsky Hi Paul. The fastest way to report service issues is to call our technical support team at 1.844.434.3486 and they will be able to help.

@FidiumFiber please let me know who do I contact about a loss of internet service at my residence? Is there a website to report the issue?

@G_Kang Hi Gurpreet, please direct message us your account number or address so we can look into this further for you.

@FidiumFiber My service has been horrible for the last few months with being down to running slow. I got an email today saying Fidium discovered an issue but does not prove eta as to when will the issue be resolved. Can you prove an ETA as i cannot afford to wait any longer

@PSelsky Hi Paul, thanks for reaching out. We don't have any widespread issues in the Sacramento area at the moment. Please reach out to our tech support team at 1.844.434.3486 so we an take a look and get everything back up and working.

@FidiumFiber I’ve lost service at my home in Sacramento and your company web site is not available. Is there an outage?

You’ve got questions, we’ve got answers! At Fidium Fiber, we’re committed to making your internet experience as smooth as possible. Whether you're curious about installation, pricing, or speeds, visit our FAQ page for the answers you're looking. bit.ly/4gUTOnU . 💡

@Micmaz34 Hi Mike, sorry for the delay. Everything should be back to normal now.

@FidiumFiber any update on internet being down ?

@eximiousgames Hi and thanks for reaching out. We are sorry to hear we have delivered a substandard experience so far. Please reach out to our support team at 1.844.434.3486 so we can look into getting everything working the way it should.

Fidium Fiber has to be one of the least reliable internet providers ive ever had. They make comcast look like kings

@ColderRocks Hi James, thanks for reaching out. We are sorry for the service issues. Please DM us your account number or address so we can look into this further for you.

@FidiumFiber you truly have the worst customer service in the industry. I haven’t had WIFI for 2 months and now my internet has completely stopped. You want me to wait 8 days without service even though your techs are in my neighborhood. Cancel your installations and mine first

@oskrgab Hi Oscar, thanks for reaching out. We don't have any large scale issues reported in the Katy area at the moment. If you are still having issues please reach out to our tech support team at 1.844.434.3486 and we will be happy to help.

@FidiumFiber is there an outage in Katy 77493?

@ambarella Hello and thank you for reaching out. We were experiencing some issues in your area yesterday, but everything should be back to normal now. If you are still having issues, please reach out to our tech support team at 1.844.434.3486.

@FidiumFiber is there an outage in Sacramento?

@ChristySimm23 @BDorr Hello and thanks for reaching out. Please contact our support team at 1.844.434.3486 so we can investigate further and get things working the way they should.

@BDorr @FidiumFiber Exact same for me in TX. Switched a few months ago. Constantly goes out. Not for long periods of time but it's almost every day. Super frustrating.

@FidiumFiber not a good start up here in Southern Maine. Wells, ME is without Service. Don’t let the hundreds of customers who dumped Spectrum regret the decision to move! Outage started at 8:50pm.

@buckyjeanne HI Aimee, thanks for reaching out. We are sorry you haven't been getting the speeds you should be. Please reach out to our technical support team at 1.844.434.3486 so we can look into getting this fixed.

@FidiumFiber paying for gig speed getting about 200mb. It's turning into a daily thing and your hold times are insane. I just want to watch the football game. 😡

@dougcastoldi @Starlink Hi, Thank you for reaching out to us at Fidium. We are sorry to hear this happened. If you would like to send us a private message we can look into this with you.

@BDorr X is not showing my reply, so I am sending it again. Sorry if this is a duplicate. Excellent, we should be able to get everything fixed then!

@BDorr Excellent, we should be able to get everything straightened out then!

@FidiumFiber Better now, tech coming Thursday

@realwhitebeaner No problem at all, let us know if there is anything we can do to help in the future!

@FidiumFiber Fidium Fiber social media admin im sorry i was drunk and upset (it was my fault, i had like 10 devices on the wifi, turned them off whenever they werent used and it seemed to do the trick) thank you fidium social media admin. Youre the best! Keep being you!

Fidium why you always having outages real shit

@timroynh Hi Tim, thanks for reaching out. I don't see any widespread issues in southern New Hampshire at the moment. If you are still having issues, please reach out to our technical support team at 1.844.434.3486 and we will be happy to help!

Hi @FidiumFiber are you experiencing any outages in Southern NH? I have a red light on my fiber ONT. I can’t private message you unless you message me first. New twitter rules. Thank you!

@Ratgunr Hello and thanks for reaching out. We are sorry for the frustration with your services. Please reach out to our technical support team at 1.844.434.3486 so we can investigate and get things workings more smoothly.

@FidiumFiber you are the worst fucking internet company ever how does your internet go down every single fucking saturday for hours on end with no communication