FirstEnergy Corp.

@BryanAgain Hi Bryan, Sorry we missed you! Have the outages stopped? In the future, you can report your outage by calling 888-544-4877. Thank you!

@firstenergycorp Power keeps shutting off and now your website isn’t reachable to report.

@DRB1671874 Hello, We will be happy to look into any issues you've experienced. If you feel that you've been treated rudely by any employee, please DM us with details so we can look into getting any poor behavior corrected. We'll also be happy to assist you further there as well!

@firstenergycorp Customer service agent just hung up on me after I waited 30 minutes to speak about my bill.

@GonzalezVi20342 Hi Vicki, To obtain the most up-to-date information about the outage in your area, including status updates and estimated restoration times as they come available, please use our outage map: spr.ly/PAOutageMap. We'll continue to share updates on the map as we receive them.

@firstenergycorp Does anyone have an idea when Pottstown will be running again? Doe Run lane?1rst noon today now midnight tomorrow?!!

@DannoWhipkey Hello, We recognize the difficulty of being without power for an extended period. We recommend you to contact your renters or homeowner’s insurance carrier to determine if their policies cover such losses. Thank you for your continued patience!

Hey @firstenergycorp who do I send a claim for all the food that went bad in my freezer and fridge??

Over 10,000 employees and partners continue working around the clock to safely restore service for remaining outages, while also responding to impacts from last night's severe weather in parts of PA and NJ. firstenergycorp.com/newsroom/news_…

FirstEnergy crews have restored power to more than 97% of customers impacted by Friday's windstorm.

@stpworld2013 Hi there, Just because you don't see crews working on your street or in your area doesn't mean they aren't working. Frequently, repairs must be made on other parts of the system that feed neighborhoods before more localized repairs can be made. twitter.com/messages/compo…

@firstenergycorp why are you fixing ohio when are state should be priority the crews are not even out yet in are area and the lady I reached didnt take my report seriously

@cbosch2003 Hello, In the aftermath of a storm, it can take time to travel to each location, assess the damage, and provide estimates. Crews may run into unexpected issues and the restoration time might need to be extended. We'll share updates on our map at: firstenergycorp.com/outages_help/c…

@firstenergycorp you have now given me 5 dif eta 2:30 am last night, 4:30 pm today, 1 pm today, 11 am today, and now 11:30 pm tonight it should not take You 24 hrs. I have zero faith in you and your system and I want my money back. Please respond with an explanation

@Lisatree7 Hi Lisa, Please immediately call 888-544-4877 or 9-1-1 to report downed wires. Treat all downed wires as live and dangerous and stay at least 30 feet away until a trouble crew has investigated the issue. Stay safe and thank you for your patience.

@firstenergycorp I do not need to report an outage. I need to report a tree falling on a line getting ready to pull it down. Help!

@GuiltyByBirth2 Hello, We understand your concerns. It's possible that, since crews work in 16-hr shifts for 24/7 coverage after a storm, crews may have been taking their required breaks. However, we'd be more than happy to check on this. Please DM us the complete address/location and time.

@firstenergycorp @momangel92 2 cherry picker trucks in my outage area and the crews came to sleep. That is bull shit. I have video and will take it to local TV and OPUC. FAFO -crews should only come to and outage area to work not to eat or sleep as we suffer the end of 4th day no power.

Less than 24 hours after 70+ mph winds hit Ohio, Pennsylvania, West Virginia and Maryland, power has been restored to nearly 478,000 of the ~655,400 FirstEnergy customers impacted.

@lesh4537 Crews occasionally run into an unexpected issues or a specialized crew may be needed to make repairs safely. Restoration times may need to be extended or removed until more information is gathered when this happens. We understand this is frustrating but appreciate your patience!

@firstenergycorp The outage map is horrible. It doesn't help at all. I can not believe anything it says. The times keep changing and hope dies with each change.

@firstenergycorp Horrible- 96 hours without power. Crew showed up did nothing and left. Nothing has been done. Temps are plummeting. Outages last night in the area have already been fixed. Our outage NOTHING. This has been saying this since 2pm yesterday when they showed and left.

@BigDaddy197400 Hi Bernie, We recognize that extended outages can be extremely frustrating. You can also register for text updates by texting REG to 544487 and then text STAT for a status update, or you can always call 888-544-4877 to verify an active outage report exists for your home. Thanks! twitter.com/messages/compo…

@firstenergycorp You have no problem getting your bill to our mail box but when I put my address in it doesn't show up on your map... 300 fucking dollars a month and I can't get an answer as to why we have no power twice in 3 days.

@WielandConnie We realize outages are frustrating, and we appreciate your patience. We will be glad to look into this issue for you. Please DM us with your name, the address, and a good phone number. Thank you in advance!

@firstenergycorp here is the problem on Ott and Southview. Could ya spare 20 minutes?

@mattdj1985 Matt, as previously mentioned, if you have not already done so, please call 888-544-4877 to report the tree on the line. Treat it as live and dangerous and stay at least 30 feet away until a trouble crew has investigated the issue. Stay safe, and thank you for your patience.

@firstenergycorp Hope you guys ‘reach out’ to me quick enough and the weight of the tree doesn’t finally down the lines

With a severe windstorm expected to move through FirstEnergy's service area beginning early Friday and into early Saturday, we are ready to respond to any outages and remind customers to take steps now to stay safe in case of potential outages ▶️ spr.ly/6010B6Kqxn

@kerry_comcgrl77 Hi Kerry, We hear your frustrations. Our goal is always to restore power to ALL customers as quickly and safely as possible. Learn about the restoration process here: firstenergycorp.com/outages_help/o… twitter.com/messages/compo…

@firstenergycorp thanks for nothing. You keep telling the tree company to come to the road to meet you so you can ground the wire. Then you never showed up. It’s been 3x. My neighbor is trapped on his property and can’t leave because of a dangerous wire on the ground. Many of us have to go to work tomorrow but we can’t do any wash and there is no laundry mat nearby. However you made sure the multi million ranch and other high end homes were taken care of despite not have not having a dangerous situation like we do.

@ceochisa Hello, We understand your frustrations. Please call 888-544-4877 or text STAT to 544487 to verify that an active outage report exists for your home. Sometimes, after repairs, something causes a line to go out again. Please ensure this is reported and monitor our map.

@firstenergycorp My power came back on then turned back off roughly an hour later on Friday, it’s now Sunday and I have no power still, my house has been extremely cold since yesterday.. I made a report about no power on the website and I see that the marker I made is gone it hasn’t been fixed

@yadrajawat Hello Yad, Line workers follow an established protocol to restore power to customers as quickly and safely as possible, typically addressing outages that restore the largest number of customers before moving to more isolated problems. You can learn here: firstenergycorp.com/outages_help/o…

@firstenergycorp There are 20 homes in Treesdale, Mars, Pennsylvania no electricity from last more than 36 hrs. Freezing temperatures with patients and dogs in some homes. No action from First Energy. They are waiting for Monday to send crew. How bad and insensitive service could be..

@RochellePaley Hi Rochelle, We hear your frustrations. Storms can cause hidden or delayed damage, even after repairs are made. Our crews are continuing to work around the clock until every last customer is back up and running. Monitor our outage map: spr.ly/OHOutageMap for updates. twitter.com/messages/compo…

@firstenergycorp my power has been out since 11:00 a.m. today. It did not go out I yesterday’s windstorm. What is going on? Why did it go out and why is it taking so long to fix. Shaker Hts, OH

@ColdMedina92 Hi Alan, Thank you for hanging in there with us. We know being without power is frustrating, and we truly appreciate your patience and support as our crews work as quickly and safely as possible to get everyone restored. Stay safe! twitter.com/messages/compo…

@firstenergycorp Seriously what is taking so long? It’s been 36 hours since the outage was reported. Crews “arrived” 8 hours ago and still nothing has been done. The outage map is terrible, you give no updates, this is getting ridiculous. Give us real updates.