Five9

What does successful #AI automation actually look like in the contact center? MSU Federal Credit Union shares how they transformed member engagement with Five9 Genius AI, cutting call abandonment nearly in half and automating 75% of chats with their virtual assistant, Fran. In this @CX_Network webinar, learn how MSUFCU built a smarter automation strategy that improves efficiency, strengthens security and elevates the member experience. Register today! bit.ly/3xlqMvX

Still buzzing from our night in Dallas. 🏀 Huge thank you to all of our customers and prospects who joined Five9 at the @dallasmavs game; you made it such a fun and meaningful evening filled with great conversations and real connections. This is why we do what we do: connecting minds, sharing insights, and collaboratively pushing the boundaries of customer experience. Together, we move #CX forward. #CustomerSuccess

Thrilled to share that @Pindrop has been named the Five9 ISV Partner of the Year for the third year in a row! 🏆 Our partnership has been dedicated to enhancing customer experience by providing safer, more secure contact center interactions. Congratulations to the entire Pindrop team on this well-deserved recognition. Learn more about our partner ecosystem: bit.ly/3YLuUjz #PartnerPowered

The Five9 Chennai office in India is officially open! We are thrilled for this next chapter and can't wait to empower our teams to deliver the best #CX experiences. We are also hiring in India! If you are passionate about customer experience and want to be part of a growing team, check out our careers page: bit.ly/4rY3T9G #LifeAtFive9

Last week at @enterprisecon we left with these takeaways: 1️⃣ Data is your foundation: A solid data and security strategy is the first step to AI success. 2️⃣ Empower, don't replace: Use AI to augment your agents and turn them into brand advocates. 3️⃣ Keep the human touch: Always have a human in the loop to build trust and rapport. 4️⃣ Build for what's next: With an AI-powered ecosystem, you can deliver truly connected customer experiences. What were yours? Let us know in the comments! #EnterpriseConnect #TheNewCX

Five9 SVP & CIO, Tony Sorensen, will be hosting the upcoming Florida CIO & CISO Community Virtual Town Hall as part of the @Gartner_inc C-level Communities. Join fellow CIOs in the Florida community to discuss: ✔️ Accelerating enterprise operations with AI-driven automation ✔️ Elevating customer experience by responding to changing business needs ✔️ Scaling transformation securely with compliant, AI-enabled solutions Save your spot: bit.ly/47z3lP8

Happening live at @enterprisecon with @zkerravala and Matt McGinnis with @Five9. #Five9 #CXNation #EnterpriseConnect @FranBlackburn1 @laurasmackey

We had a blast this week at @HIMSS 2026! A major highlight for us was showcasing Five9 Fusion for Epic, our powerful integration that brings intelligent, seamless communication into the healthcare journey. The future of healthcare is connected, and we're thrilled to be building it together. #HIMSS26 #TheNewCX

That's a wrap on @enterprisecon 2026. 👏 This week was all about the steps we can take to leverage AI-powered solutions to create more meaningful customer journeys. We're leaving #EnterpriseConnect inspired by the conversations and innovations. We're ready to help you build for what's next. #TheNewCX @FromYouFlowers @PilotFlyingJ

At @enterprisecon, we had the opportunity to speak with Millie McIntyre, Senior Director, Buyer Services at @IAA_Auctions and Winner of the Women in Communications Spotlight Award, about leadership, mentorship, and the importance of paving the way for the next generation. #EnterpriseConnect #IWD2026 #WomensHistoryMonth

Get a demo from a Five9 expert at booth 311. 🙌 @enterprisecon #EnterpriseConnect #TheNewCX

Partner Passport to Prizes drawing is underway! 📍Booth 311 @enterprisecon #EnterpriseConnect

Last day of @enterprisecon, come see us at booth 311. 🤗

Wrapped up an incredible day 2 at @enterprisecon with insightful sessions on the future of #CX. Cheers to a great day of learning and collaboration! #EnterpriseConnect #TheNewCX @McGeeSmith @iangjacobs @opusresearch

@enterprisecon attendees, stop by our PartnerPowered Reception. 🙌 📍Guy Fieri’s at The LINQ #EnterpriseConnect

Looking for a sweet treat at @enterprisecon? #Five9 has you covered! Stop by our booth 311 for donuts, espresso martini, or an old-fashioned! Salud! @Five9 #EnterpriseConnect

Attending @enterprisecon and want to win cool prizes? Stop by #Five9 booth 311 and play our Partner Passport to prizes game! #PartnerPowered #EnterpriseConnect @CallMiner @DeepgramAI @eGain @MiaRecInc @mutare @PCIPAL @regalai_us @Verint

“Humans always need to be in the loop.” - Tim Richtor, Senior Director of Product Marketing on AI-service touchpoints within the contact center journey. #EnterpriseConnect @enterprisecon @opusresearch