@IsraelM00067163 Hi Israel, for an issue like this your best bet is to speak to our Technical Support team on 0800 60 8324 - they'll run through some troubleshooting and see if we can get this sorted for you. Sorry for the trouble!
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Flip
474 posts
Flip
@Flip_NZ
We're bringing flippin' cheap unlimited fibre broadband to NZ! Got a question? Tweet us!
New Zealand Katılım Haziran 2012
189 Takip Edilen292 Takipçiler
@Flip_NZ I am waiting when they are going to solve the problem that the wi-fi is very weak it does not even reach 3 meters away Please I want an immediate response since I send them many emails and they do not answer thanks
Lower Hutt City, New Zealand 🇳🇿 English
@IsraelM00067163 Sorry to hear about this Irael! Pop our team a call on 0800 60 8324 and they can look into this for you.
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@Flip_NZ Hello, I already paid for the installation service and the flip internet service has not yet been installed. 3783425
Lower Hutt City, New Zealand 🇳🇿 English
Hey @Flip_NZ what's up with not letting people cancel a connection through the customer portal? Feels like a bit of a shitty dark pattern to try and hold on to customers
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Flip retweetledi
If you click the link or think you have been affected please report to CERT NZ here: cert.govt.nz/individuals/re…
CERT NZ@CERTNZ
SCAM ALERT: We’re aware of a text phishing scam doing the rounds. The txts vary but allude to a package delivery arriving shortly or a failed delivery with a link. If you receive this message, don’t click the link. Forward it free to DIA on 7726 and follow their instructions.
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Flip retweetledi
SCAM ALERT: We’re aware of a text phishing scam doing the rounds. The txts vary but allude to a package delivery arriving shortly or a failed delivery with a link. If you receive this message, don’t click the link. Forward it free to DIA on 7726 and follow their instructions.
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@heightmare Yeah I was kicking myself today when the Chorus guy installing the new fibre box mentioned it as an option - possible with Orcon now I think. Unfortunately I've already signed up with MyRepublic so hoping they offer it too, soon.
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One of the benefits of moving to NZ. Alrighty, time to download the Internet 😅
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We know Kiwis want solid, reliable service at a great price, so we're bringing the most affordable unlimited fibre to NZ! Head to flip.co.nz to jump on board. nzherald.co.nz/business/broad…
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@fruitoftheloom2 Hi there. Apologies for the late reply. Are you still having trouble with your connection?
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@KirstinWorthin1 Hi Kirstin, the team do reply to emails super quick - you should hear from someone soon!
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Under Alert Levels 2 & 3, our support team continues to safely work from home and are available to support our customers as normal. Head to flip.co.nz/contact-us or give us a shout on social media if you need a hand. Stay safe everyone!
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@mail4pete Hiya. The rates are set by the company you are calling so we can't give you that info sorry!
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@HairMasterG Hi there, that doesn't sound too good! Your best bet would be to let our tech team know on 0800 60 8324 so we can run through some testing and potentially raise a fault ticket for you. Sorry for the trouble!
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@fruitoftheloom2 - I'm sorry to hear that! There aren't any widespread issues from what I can see so I'd recommend giving the team a call on 0800 60 83 24. They'll be able to check on what is happening.
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@fruitoftheloom2 - we're stoked to hear everything has been sorted and apologise for any inconvenience caused!
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@fruitoftheloom2 There was an outage around Rolleston on our network over the weekend. Everything should be sorted now - sorry for the inconvenience!
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