RwandAir

Your journey matters to us! Find the right team to assist you, every step of the way. #FlyTheDreamOfAfrica #RwandAir

Camara throws it DOWN for the @FlyRwandAir Dunk of the Day ✈️

@FolarinSeunO Hi Mr. Oluwaseun, we’re sorry for the cancellation. Please email your ticket number to reservations@rwandair.com, and our team will assist with rescheduling your ticket as soon as possible. Thank you

@FlyRwandAir my flight WB442 (Kigali–Dar es Salaam, May 14) was cancelled and I’ve had no response to my emails or calls. My Lagos–Kigali flight also seems unavailable on your site. I urgently need a full refund to rebook another airline before time and cost work against me.

Hi Mr. Okolie, we’re sorry for the inconvenience and frustration this has caused. Since the start of the conflict in the Middle East, flights to and from the region have been temporarily suspended due to safety and operational reasons. You may choose to apply for a refund or hold your ticket until operations resume. Please contact our customer support team via reservations@rwandair.com for assistance with the option that works best for you. Thank you

@FlyRwandAir is a fked up flight company, we booked direct ticket to Dubai, reaching lagos International Airport, and they said they are not going anywhere. As how na?

Limited-time offer: Fly across Africa for less. Book now at rwandair.com. #FlyTheDreamOfAfrica #FlashSale

Hi Magneto, we’re sorry to hear this and regret that your experience fell short of expectations. Please accept our apologies for the inconvenience caused. Kindly DM us your booking details and Property Irregularity Report (PIR) number so our Customer Relations team can look into this. Thank you.

@VusiThembekwayo @KenyaAirways Fly @flyRwandair is worse. Walked passengers across the apron to go board, forced passengers to check in hand luggage and when we landed at OR, most bags hand been vandalised. No help offered. Never again

I flew with @KenyaAirways last week, and it was the WORST EXPERIENCE ever. 1. The plane was parked a gate away from where passengers were called to board. A gate away. So why use that gate then? Heaven alone knows. And get this - we had to walk on the skybridge, outside the airport building, down the flight of stairs into the tarmac and make our trek to the aeroplane to board the plane… OUTSIDE THE AIRPORT BUILDING, AND it was raining. Yes, raining! So all the passengers had to WALK IN THE RAIN to board the plane. And we then had to wait outside for the passengers ahead of us to board. So, the rest of us WAITED IN THE RAIN. We eventually boarded, drenched! Absolutely crazy. 2. The staff at the boarding gate were chewing gum, talking amongst themselves, and treating passengers as if they were doing us a favour. Gum. Loud laughing. Rolling eyes and demanding clients. Kuningi nje. 3. My bag was badly damaged — really badly. While the bag is expensive (no need to get into the cost or the brand), they say I should have the bag delivered to them so they can take it to “their assessor” to decide whether to replace or repair it. By the way, the bag is so badly damaged that it can't be fixed. I fly… A lot. I have already boarded over 40 flights this year. Last year, I travelled to over 20 countries. I live in airports & airlines. I regularly have unpleasant experiences on commercial flights. I am not a sissy. I don’t complain. You take the good with the bad. But I can tell you this for free: this KQ experience was horrendous. It would have been more pleasant to pour Tabasco sauce into my naked eye & then blindly stir into a lunar eclipse. Anyway, back to your regular scheduled program. VT

To every hand that builds, every mind that creates and every heart that shows up every single day, Happy Labour Day. You are seen, you are valued. #FlyTheDreamOfAfrica #LabourDay

Your next adventure is on sale! Pack your bags and enjoy exclusive weekend fares across Africa. #FlyTheDreamOfAfrica

@darrellkofkin You’re most welcome! We’re glad to have brought you safely home.

Thank you @FlyRwandAir for getting me home to my family safe from London ♥️🇷🇼 #visitrwanda

@mb_baraka Bonjour M. Baraka, Nous regrettons votre expérience. Merci de bien vouloir nous envoyer en message privé les échanges avec notre équipe ainsi que votre adresse e‑mail, afin que nous puissions faire le suivi avec le service concerné. Merci

RWANDAIR ne m’a toujours pas compensé ni remboursé de ses retards malgré mes multiples relances , RwandAir n’a fait AUCUNE SUITE. @FlyRwandAir Vous me conseillez quoi ?

Our cabin crew are dedicated to making every moment of your journey comfortable, warm, and truly memorable. Book your ticket here: rwandair.com #FlyTheDreamOfAfrica #CabinCrew

Hi, we’re sorry for the disruption to your travel plans. While we strive to operate flights as scheduled, cancellations may occur due to operational, safety, or security requirements. Please email your ticket number to reservations@rwandair.com so we can review your booking and assist you accordingly. Thank you.

@FlyRwandAir You have cancelled my connecting flight to Harare and I have to spend 24 hours in the airport. Why was my flight cancelled and where will I stay for the day and night?

Your journey matters to us! Find the right team to assist you, every step of the way. #FlyTheDreamOfAfrica #RwandAir

.@FlyRwandAir, partners honour aviation personnel killed in Genocide, uphold national unity newtimes.co.rw/article/35208/…

@KittyAgnew Hi Kitty, we’re sorry for the delay and understand your frustration. Kindly send us a copy of your acceptance form via DM, and we’ll follow up with the relevant department to assist you further. Thank you

@FlyRwandAir I have been in contact with customer relations since early December 2025. I am owed £520 for the delay to flight WB452 from Kigali to Nairobi on 18th October. I have been incessantly following up every two weeks, but no compensation has been paid.

@aakifmerchant @berntxl @flyethiopian Hi Mr. Merchant, we apologize for the delay and understand your frustration. Our customer relations team has just reached out to you by email. Kindly check your inbox and respond so we can follow up and assist you promptly. Thank you

@berntxl @FlyRwandAir @berntxl @FlyRwandAir is known to do this and when you reach out to them there is no reply. No accountability at all. If you fly outside of Rwanda then choose @flyethiopian. Much better customer service. Still waiting on @FlyRwandAir to reply to an email I sent one month ago.

Hello @FlyRwandAir, any reason for cancellation of tomorrow’s flight to Kamembe? And is there a real chance that the Wednesday flight won’t be cancelled too?

Hi Txl, we sincerely apologize for the inconvenience caused by the cancellation. While we always strive to operate all our flights as scheduled, certain operational and security requirements may occasionally affect this. Based on the latest update, the Wednesday flight is planned to operate as scheduled. We appreciate your understanding. Thank you

@official_cycy Hi Cynthism, we understand your frustration and sincerely apologize for the delay. Please DM us your signed claim form so we can escalate this with the relevant department and ensure your compensation is processed and closed as soon as possible. Thank you for your patience.

Still waiting for my €600 compensation from RwandAir for flight WB 701 (24 Jan 2026), confirmed under EU Regulation 261/2004. It’s been over 3 months, multiple follow-ups, and no payment. I’ve requested cash as per my legal right. This delay is unacceptable. Please resolve this

@FlyRwandAir Dunk of the Day 💥 Ater Majok throws it down after a perfect dime from Axel Toupane 🤝

Today we celebrate the pilots who carry our trust beyond borders. Thank you for your skill, discipline, and leadership in the skies. Happy #WorldPilotsDay #FlyTheDreamOfAfrica #RwandAir

Hello Mr. Mmatigari, we’re sorry for the schedule change and the inconvenience caused. We always strive to operate our flights on schedule; however, due to operational, safety, and security requirements, delays may occasionally occur. Please DM us if you need further assistance, we’d be glad to help. Thank you

Left South Africa this morning on my way to Lagos Nigeria via Rwanda on @FlyRwandAir. I will be sharing my experience here but, so far, I would not recommend using Rwanda Air. It changes schedules and runs late much like Spirit Airlines in the U.S. Rwanda Air and Spirit Airlines have the same spirit.